People and Performance Lead

**Lead and coach the operational execution of the Contact Centre team**:

- **Create a service culture through continuous improvement**:

- **Hybrid working combining office-based and work from home**

**About Alinta Energy**:
**At Alinta Energy, we’re constantly striving to do better. Whether it’s lowering customers costs, providing world class local service or sustainable energy, our aim is to be better. And to keep getting better day after day. Better for our customers. Better for Australia. And better for our environment.**

We’re a leading Australian utility with an owned and contracted generation portfolio of 3,000MW, over 1 million combined electricity and gas retail customers, and around 1,000 employees across Australia and New Zealand. Supplying energy in Australia for over 20 years, today we’re a vertically integrated energy company providing generation, retail and wholesale supply of gas and electricity across Australia. We support the development of renewable energy generation and offer local customer service through support hubs in Perth, Western Australia and Morwell in Victoria.

**Our Culture**:
It’s an exciting time to become a part of our growing team at Alinta Energy. Our people are our greatest asset and we’re committed to a culture that’s focussed on being better at providing great service externally and internally. An organisation where people truly matter. That’s better.

**About the role**:
We are looking for an experienced People and Performance Lead to join our Customer Operations team in this permanent full-time role. Reporting to the Service Delivery Manager, create and maintain a high performance culture within their remit, as well as influence broader improvement across the contact centre footprint.

**Duties**:

- Lead and coach the day to day operational execution of the Contact Centre team to deliver outstanding service to Alinta’s customers
- Create a service culture through continuous improvement, a focus on efficiency and quality
- Partnering with HR to analyse Employee Satisfaction feedback to minimise attrition and absence and maximise engagement
- Working with the relevant functional lead to create plans to deliver improvement requirements
- Coaching the team effectively to create and maintain a motivated and engaged workforce that thrives in a high performance culture.

**Skills and experience**:

- Experience in a similar role
- Experience in leading groups of team leaders
- Detailed knowledge of Customer Information Systems
- Experience working with internal stakeholders
- Experience in managing people

This is a great opportunity for an experienced People Leader who is looking to lead a team in a supportive, welcoming and professional environment. You will do this via a strong focus on data, root cause analysis, and highly effective, people focussed coaching.

**Benefits**:

- Hybrid working arrangements for most roles, combining office-based and work from home
- Staff energy discount offer (where products are available)
- Generous employee referral bonus
- Salary Packaging options
- Paid community volunteer leave
- Access to LinkedIn learning
- Discount program for a range of products and services
- 14 weeks of fully paid parental leave
- Company paid salary continuance insurance
- Ability to purchase additional leave
- Modern offices with free snacks, drinks and coffee

Let’s spread the positive energy together

Alinta Energy is a **Circle Back Initiative** employer - we commit to respond to every applicant.

**How to apply**: