Customer Engagement Scheduling Officer

Central Woolloongabba location | Permanent Full-Time opportunity
- Strong administration & communication skills required
- Diverse role in a supportive team | Salary Packaging Options

Customer Engagement Scheduling Officer

Spinal Life Australia is a community-based, not-for-profit organisation that supports people with spinal cord injuries and other physical and neurological disabilities. We focus on helping people to live accessible, equitable and empowered lives from our centres across Queensland and in Perth WA.

**What are we looking for?**

We are looking for someone who has superior attention to detail and amazing interpersonal skills. This role requires someone who is consistently accurate, has meticulous administrative skills and exceptional customer service.

The role is essential in ensuring that client enquiries are handled promptly and that the scheduling process is efficient and accurate. As part of the Customer Engagement Team, maintaining a high level of client satisfaction and supporting the clinic in achieving its service delivery goals. This role provides direct support to the clinical staff by organising schedules and maintaining client-facing communications.

**What will I do?**

**Appointment Scheduling, Client Intake & Information Management**
- Schedule appointments for clients with allied health professionals, ensuring that service needs are met while considering staff availability.
- Manage reschedules, cancellations, and last-minute changes, coordinating with clients and service providers as needed.
- Track and manage appointment data in clinic management systems to ensure accuracy and efficient service delivery
- Assist with the intake process for new clients, including form completion and database entry.
- Accurately manage bookings online and via telephone for allied health services

**Reception & Customer Service**
- Greet clients and visitors professionally, ensuring they are welcomed and informed
- Provide exceptional customer service by addressing client questions or concerns in a courteous and professional manner.
- Handle issues promptly and effectively, escalating concerns to management when necessary.
- Ensure all client-facing interactions are aligned with the clinic's commitment to a positive experience
- Perform general administrative duties, including filing, data entry, and document management.

**What's needed to be successful?**
- Certificate in Administration or Customer Service, or relevant on-the-job experience
- High level of attention to detail, with the ability to work with speed and accuracy.
- Experience and ability to manage extensive multiple moving and conflict deadlines.
- Ability to work both within a team and independently.
- Minimum of two years of experience in a customer service or administrative role, preferably in healthcare.
- You will also need to complete the free online NDIS Worker Orientation Module

**Why do I want to work at Spinal Life Australia?**
**This is your opportunity to really make a difference - in our team, in our organisation and in our clients' lives. By doing a great job, you'll actually be making sure that our clients receive the support they need in an appropriate timeframe to help them live the life that they choose.
- Working in a team where you and your contribution is truly valued.
- Salary packaging arrangements that can increase your take-home pay.
- Real work/life balance including accrued monthly days off and the ability to purchase extra leave.
- Staff Discount for Fitness Hub Membership - 7 days access
- Staff Discount on Therapies - Physio and EP's
- Convenient Woolloongabba location close to all public transport, and some good coffee shops.
- Casual Fridays

Please include a cover letter and resume when you apply.

**For further information or a confidential discussion, call Cheryl Varghese, Talent Acquisition Specialist on 3435 3165