Sales Support Team Leader

5 days ago

Gold Coast, Queensland, Australia at Full time

Are you an experienced team leader with a passion for organisation, people management, and keeping operations running smoothly? We\'re looking for a Sales Support Team Leader with strong administration skills to join our growing team and provide crucial support across sales, service, and operations.

In this role, you\'ll oversee a team of four, ensuring workloads are managed effectively, customer enquiries are handled promptly, and processes are followed across multiple departments. You\'ll also be the go-to link between sales, service, accounts, and project management helping the business deliver a seamless customer experience.

Responsibilities
  • Lead and support a team of 4 sales support staff, managing workloads and ensuring phone coverage between 7am–5pm.
  • Oversee daily sales leads in Hubspot, distributing and tracking progress to ensure timely follow-up.
  • Facilitate communication between sales, service, accounts, and warehouse teams to keep processes on track.
  • Schedule installations, commissioning, repairs, and inspections via Google Calendar and Tasks.
  • Manage commissioning paperwork and coordinate with councils, supervisors, and homeowners.
  • Oversee inbox management across multiple business units (commissions, dispatch, sales and orders).
  • Run monthly sales support team meetings and provide weekly reports to the National Service Manager.
  • Assist with compliance tasks including QBCC submissions.
  • Support monthly sales meetings, Lunch & Learn sessions, and internal communications.
  • Step in to assist with sales and service overflow calls, payments, and customer queries as required.
About You
  • We\'re looking for someone who thrives in a fast-paced environment and enjoys balancing leadership with hands-on support. You\'ll need to be:
  • Minimum 2-3 years\' experience leading small teams (3-6 people) and coordinating daily workflows with strong administrations skills.
  • Previous customer service or call centre experience, with confidence handling phone enquiries and resolving customer issues.
  • Highly organised with strong time-management and scheduling skills.
  • Confident using systems such as Hubspot, MYOB/EXO, Google Workspace, Microsoft Suite and task management tools.
  • A proactive communicator who can work across departments and with external stakeholders.
  • Flexible and solutions-focused, with the ability to step in and assist where needed.
What We Offer
  • A supportive workplace where teamwork and communication are valued.
  • Opportunities to grow your leadership and process management skills.
  • A role where no two days are the same, plenty of variety and responsibility.
  • Full-time stability with a national business that continues to grow.
Reporting Line

This role reports directly to the National Sales Manager.


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