
Sales Support Team Leader
4 days ago
Are you an experienced team leader with a passion for organisation, people management, and keeping operations running smoothly? We\'re looking for a Sales Support Team Leader with strong administration skills to join our growing team and provide crucial support across sales, service, and operations.
In this role, you\'ll oversee a team of four, ensuring workloads are managed effectively, customer enquiries are handled promptly, and processes are followed across multiple departments. You\'ll also be the go-to link between sales, service, accounts, and project management helping the business deliver a seamless customer experience.
Responsibilities- Lead and support a team of 4 sales support staff, managing workloads and ensuring phone coverage between 7am–5pm.
- Oversee daily sales leads in Hubspot, distributing and tracking progress to ensure timely follow-up.
- Facilitate communication between sales, service, accounts, and warehouse teams to keep processes on track.
- Schedule installations, commissioning, repairs, and inspections via Google Calendar and Tasks.
- Manage commissioning paperwork and coordinate with councils, supervisors, and homeowners.
- Oversee inbox management across multiple business units (commissions, dispatch, sales and orders).
- Run monthly sales support team meetings and provide weekly reports to the National Service Manager.
- Assist with compliance tasks including QBCC submissions.
- Support monthly sales meetings, Lunch & Learn sessions, and internal communications.
- Step in to assist with sales and service overflow calls, payments, and customer queries as required.
- We\'re looking for someone who thrives in a fast-paced environment and enjoys balancing leadership with hands-on support. You\'ll need to be:
- Minimum 2-3 years\' experience leading small teams (3-6 people) and coordinating daily workflows with strong administrations skills.
- Previous customer service or call centre experience, with confidence handling phone enquiries and resolving customer issues.
- Highly organised with strong time-management and scheduling skills.
- Confident using systems such as Hubspot, MYOB/EXO, Google Workspace, Microsoft Suite and task management tools.
- A proactive communicator who can work across departments and with external stakeholders.
- Flexible and solutions-focused, with the ability to step in and assist where needed.
- A supportive workplace where teamwork and communication are valued.
- Opportunities to grow your leadership and process management skills.
- A role where no two days are the same, plenty of variety and responsibility.
- Full-time stability with a national business that continues to grow.
This role reports directly to the National Sales Manager.
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