Assistant Manager/supervisor

4 days ago

North Rocks, Australia Piccolo Me North Rocks Full time

We’re looking for an enthusiastic and hands-on Assistant Manager / Supervisor to help lead our café team. You’ll work closely with the Café Manager to ensure smooth day-to-day operations, deliver excellent customer service, and support the team to create a welcoming and vibrant atmosphere for both staff and customers.

**Key Responsibilities**
- Lead by example in delivering outstanding customer service
- Assist with daily operations including opening and closing procedures
- Support the Café Manager with staff rostering, training, and performance management
- Monitor stock levels, assist with ordering and inventory control
- Ensure all food safety, hygiene and health regulations are adhered to
- Handle customer feedback or complaints professionally
- Support the implementation of promotions and initiatives to grow sales
- Motivate the team to meet sales targets and maintain high store standards
- Step up to manage the store in the Manager’s absence

**What We’re Looking For**
- Experience in a similar role in hospitality or retail
- Strong leadership and communication skills
- A hands-on, can-do attitude and a team-first mindset
- Passion for customer service and creating positive experiences
- Organisational and problem-solving skills
- Ability to stay calm and confident under pressure
- Barista experience is required.

**Job Type**: Casual

Pay: From $32.00 per hour

Expected hours: 25 - 30 per week

**Benefits**:

- Employee discount

Schedule:

- Day shift

Supplementary Pay:

- Tips

Application Question(s):

- Are you able to produce coffees with latte art?

**Experience**:

- Barista: 3 years (preferred)
- Management: 3 years (preferred)

Licence/Certification:

- Food Safety Supervisors Certificate (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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