National Relationship Manager

**Company Description** IPAR** is a national occupational rehabilitation provider supporting thousands of people with return to work services. Whether it is through workplace rehabilitation, counselling, injury prevention or finding new employment, our care is tailored to each and every individual. We work with our clients to identify their goals and provide psychological or physical supports to help them live life to its fullest potential. IPAR is just one of the purpose-built, industry leading brands in the global **MedHealth** network. We make impact and we achieve outcomes through the meaningful and purposeful work that we do every day.

Take the next step in your career with IPAR in a role the drives business growth and strengthens employer relationships. You'll play an integral role in expanding our national business by building and fostering key employer relationships, driving revenue growth through strategic business development activities, and managing key product offerings - including our preferred provider program and employer wellbeing and injury management services.

If you're looking for an opportunity to expand your impact, contribute to business growth, and develop your career, this role may be for you

Some of the role duties include:
**Leadership**:

- Collaborate with internal teams, including State and Regional Management to deliver employer engagement strategies.
- Provide mentoring and coaching to support team development and customer account needs.
- Implement systems and processes to enhance knowledge sharing and retention.

**Customer**:

- Develop and execute a National Employer strategy aligned with business growth and revenue objectives.
- Manage key national employer accounts across multiple states, ensuring strong relationships and service delivery.
- Lead the delivery of customer forums and thought leadership initiatives to drive innovation and engagement.
- Understanding of the National Workers compensation environment and the specific challenges faced by employers both from an injury prevention and injury management perspective

**Business Development**
- Drive business development activities to expand both existing and new employer partnerships.
- Identify and pursue new customer opportunities through proactive outreach and market engagement.
- Participate in tendering processes, including developing proposals and delivering presentations.

Additionally, all tasks should align with IPAR's Quality Management System, ensuring continuous improvement, risk management, and a strong customer focused culture.

**Qualifications**
- Account Management / Business Development Management / Customer Relationship Management experience and/or Occupational Rehabilitation experience in a consultant or operational leadership role.
- Commercial acumen to drive business growth, profitability, quality initiatives and marketing activities
- Exceptional organisational and time management skills
- Excellent communication and relationship management
- Demonstrated knowledge of worker's compensation, rehabilitation and occupational health and safety legislation.

**Additional Information**
Every day, **we seek better together,** for our clients, our customers, our community and each other.

Here at IPAR, we have **three simple but powerful values** that drive every decision we make as a business and as a team. Our values have been created by our people and reflect the incredible team that work here, and what is important to them.

**Great People -** To be an IPARian means being caring, collaborative and inclusive. We’re accountable, approachable and authentic, lifting ourselves and others to be the best we can be each and every day.

**Big Hearts** - We’re here to make a positive difference for our clients, our customers, our team and our community. We believe in making meaningful connections as we support people in their time of need.

**Bold Ideas** - Is there a better way? Let’s find it. We show curiosity and courage in the face of challenge or change and draw on experts, insights and evidence to continually deliver the highest quality solutions.

If you would like to have a confidential discussion about the role [quoting REF7524Z] or if you want to express of interest for a career with IPAR, please contact our Talent Acquisition Lead, Grant Devlin on 0474 740 466 #IPAR

**You are welcome here.**

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.