Customer Success Consultant

2 weeks ago

Burswood, Australia Anson Management Consulting Full time

We help our clients make a meaningful difference to those less fortunate
- Leverage your customer service skills in an excitingly different environment
- Perform a vitally import function ensuring best possible client experience

**About the Company**:
Nightingale software provides our highly regarded enterprise grade, ERP solution to customers (both for-profit and not-for profit) whose primary services revolve around delivering consumer-directed care. Supported by a dedicated team, the majority of which have been with the product since inception, our employees are driven by the values shared with our customers and are committed to mutually beneficial and long-term partnerships.

As a company we have assisted many organisations and businesses to expand, adapt, develop, and continue to create social value in the community.

Nightingale software has been growing very quickly and our people are our most valuable asset in supporting that growth and our customer’s success.

As an employer of choice, we value our staff’s input and look to engage meaningfully with them to realise our customer’s and our staff’s full potential. We communicate openly, honestly and positively and encourage and reward truth telling and risk taking. We’re collaborative and respectful and promote a healthy work-life balance.

Our Nightingale team is proud to work for our organisation.

**About the Role**:
Our team is growing and require an additional Customer Success Consultant role to be primarily responsible for assisting with implementing customised software with new customers and to help facilitate the introduction of new functionalities for existing customers. The ultimate goal of this role is to ensure the users of our client’s software have the best possible experience and maximise their utility from the system. This is key to enabling them to be more sustainable and to deliver to their aged, disabled or in other ways challenged clients to live better lives.

**About You**:
We are looking for someone who is;
- motivated by delivering positive client outcomes.
- Can empathise with clients.
- Is proactive in creating and implementing solutions to customer problems.
- Is punctual, resourceful and good with time management and
- Most of all, is a great communicator

**Essential Criteria**:

- Strong organizational, communication and problem solving skills.
- Customer first mentality; ability to empathize and build customer loyalty.
- Proven track record of delivery the highest level of customer service
- 2+ years’ experience in a customer-facing role at a SaaS company would be desirable but not essential

**Benefits**:
In return, you will be rewarded with being part of a rapidly growing, dynamic Perth based organisation that is servicing clients across the country. You will be valued and considered a vital part of our growing team and rewarded accordingly.

**Applications and Enquiries**:

  • Customer Success Consultant

    3 days ago

    Burswood, Australia Anson Management Consulting Full time

    We help our clients make a meaningful difference to those less fortunate - Leverage your customer service skills in an excitingly different environment - Perform a vitally import function ensuring best possible client experience **About the Company**: Nightingale provides a highly regarded enterprise grade, ERP solution to enterprise customers (both...

  • Customer Success Specialist

    2 weeks ago

    Burswood, Australia Anson Management Consulting Full time

    We help our clients make a meaningful difference to those less fortunate - Leverage your training skills in an excitingly different environment - Challenging, well-paid role working with a talented, high-performing team **About the Role**: Our team is growing and requires an additional Customer Success Officer role to be primarily responsible for assisting...

  • ERP Consultant

    3 days ago

    Burswood, Australia CA Management Services Full time

    Experienced ERP consultant to analyse, design and develop business improvement processors. An opportunity has arisen for an experienced and exceptional support consultant to deliver valued service in this end-to-end client facing role. **What’s in it for you?**: To work within a friendly and supportive team environment in a growing company. Our key focus...

  • Customer Service Consultants

    7 days ago

    Burswood, Australia Aussie Broadband Full time

    Introduction: Why work for Aussie? For the same reason our customers love us. We are Australian operated, local from the ground up. We’re recognised for our quality, great value internet, phone and mobile services that suit the needs of Australians and we like to punch way above our weight in the industry. Our fantastic culture thrives on our values: -...

  • Customer Service Consultant

    5 days ago

    Burswood, Australia Aussie Broadband Full time

    **Introduction**: Why work for Aussie? For the same reason our customers love us. We are Australian operated, local from the ground up. We’re recognised for our quality, great value internet, phone and mobile services that suit the needs of Australians and we like to punch way above our weight in the industry. **Our fantastic culture thrives on our...

  • Customer Service Consultant

    2 weeks ago

    Burswood, Australia Aussie Broadband Full time

    We take pride in being an all-Australian-based telco and tech business. We don’t want to be like the rest, we want to change the game and provide our customers with the best experience possible. Just look at our reviews. In this role, you will provide first-class support to our residential customers. We will give you all the training you need to be able...

  • Clinical Consultant

    2 weeks ago

    Burswood, Australia Aegis Aged Care Group Full time

    **Clinical Consultant - Care and Lifestyle** **Full-Time** **About Aegis** Operating over 29 quality residences from Mindarie to Busselton, Aegis Aged Care is Western Australia’s largest Aged Care Provider. We pride ourselves on our imagination and innovation to improve the care, quality of life and home environment of the people who live with us for...

  • Clinical Consultant

    2 weeks ago

    Burswood, Australia Aegis Aged Care Full time

    **Clinical Consultant - Care and Lifestyle** **Full-Time** **About Aegis** Operating over 29 quality residences from Mindarie to Busselton, Aegis Aged Care is Western Australia’s largest Aged Care Provider. We pride ourselves on our imagination and innovation to improve the care, quality of life and home environment of the people who live with us for...

  • Implementation Consultant

    3 days ago

    Burswood, Australia Anson Management Consulting Full time

    We help our customers make a meaningful difference to those less fortunate - Project manage large, complex software implementations for our customers - Challenging, well-paid role with lots of variety **Benefits**: Nightingale’s number one value is caring for our people. We pride ourselves on ensuring that our team members are well supported, and their...

  • Clinical Consultant

    2 weeks ago

    Burswood, Western Australia Aegis Aged Care Group Full time $80,000 - $120,000 per year

    Clinical Consultant - Care and LifestyleFull-TimeAbout AegisOperating over 29 quality residences from Mindarie to Busselton, Aegis Aged Care is Western Australia's largest Aged Care Provider. We pride ourselves on our imagination and innovation to improve the care, quality of life and home environment of the people who live with us for the past 40...