Customer Success Specialist

6 days ago

Burswood, Australia Anson Management Consulting Full time

We help our clients make a meaningful difference to those less fortunate
- Leverage your training skills in an excitingly different environment
- Challenging, well-paid role working with a talented, high-performing team

**About the Role**:
Our team is growing and requires an additional Customer Success Officer role to be primarily responsible for assisting in training new customers and introducing new functionalities for existing customers. The goal of this role is to ensure the users of our client’s software have the best possible experience and maximise their utility from the system. This is key to enabling them to be more sustainable and to deliver to their aged, disabled or in other ways challenged clients to live better lives.

**Benefits**:
Nightingale’s number one value is caring for our people. We pride ourselves on ensuring that our team members are well supported, and their contributions valued. All our people are considered a vital part of our growing team and rewarded accordingly.

**About You**:
To be successful in this role you will possess the following attributes:

- Motivated by delivering positive client outcomes
- Can work in a driven team environment and can empathise with clients
- Proactive in creating and implementing solutions to customer problems
- Punctual, resourceful and good time management
- Most of all, a great communicator

**About the Company**:
Nightingale software provides our highly regarded enterprise-grade, ERP solution to customers (for-profit and not-for profit) whose primary services revolve around delivering consumer-directed care. Supported by a dedicated team, the majority of which have been with the product since inception, our employees are driven by the values shared with our customers and are committed to mutually beneficial and long-term partnerships.

As a company, we have assisted many organisations and businesses to expand, adapt, develop, and continue to create social value in the community.

Nightingale software has been growing very quickly and we recognise that our people are our most valuable asset in supporting that growth and our customer’s success.

As an employer of choice, we value our staff’s input and look to engage meaningfully with them to realise our customer’s and our staff’s full potential. We communicate openly, honestly, and positively, and encourage and reward truth-telling and risk-taking. We’re collaborative and respectful and promote a healthy work-life balance.

**Essential Criteria**:

- Strong training, communication and problem-solving skills
- Customer first mentality; ability to empathize and build customer loyalty
- Proven track record of delivering the highest level of customer service

**Applications and Enquiries**:

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