Consultant Customer Engagement

2 weeks ago

Sydney, Australia NAB Full time

Consultant Customer Engagement & Growth
- Job number: 797779
- Primary position location: NSW- Sydney CBD, NSW, Australia
- Category: Marketing, Communications & Corporate Affairs
- Work type: Permanent Full time
- Opening at: Jan 6 2025 at 06:00 AEDT
- Closing at: Jan 12 2025 at 23:55 AEDT

**Favourite**

- **Ensure we are continuously delivering engaging and successful campaigns that are maintaining our white label cards customer base.**:

- **Grow your career and contribute to a world class Marketing function.**:

- **Influence and be accountable of data driven decision making and recommendations to through your strong campaigns performance analysis.**

**In this Consultant, Customer Engagement and Growth role, reporting to Sophie Slater, you will**
- Oversee the end-to-end delivery of campaigns and work with the team to ensure excellent outcomes through workflow management, forward planning and more.
- Use a number of metrics and data points to conduct meaningful analysis of campaigns, producing insights that inform and shape future work.
- Synthesise data and insights into actionable items with demonstrable outcomes. This will include presenting findings, recommendations and proposals to various internal and external stakeholders.
- Collaborate and engage with stakeholders, internal and external, including white label partners. Tactfully communicating and building relationships to create strong stakeholder buy-in through strategic storytelling.
- Ensure full compliance and governance for campaigns, including budget and the documentation of campaign artefacts.
- Aligning to overarching business objectives and strategy, considering this in key decision making.

**What you'll bring**
- Good marketing campaign management experience, ideally within the banking and finance sector.
- Demonstrable experience deriving insights from marketing data and analytics, ideally in relation to campaign execution, performance and outcomes.
- Outstanding communication both written and verbal, can confidently communicate with influence to negotiate, engage and leverage key stakeholders and partners.
- Well-developed stakeholder management skills, can strategically engage with stakeholders to drive buy-in, deliver, and is relationship led to understand challenges and impacts.
- Strong commercial acumen, able to identify issues or opportunities and proactively create solutions and optimisations

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

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