Customer Management

2 days ago

Canberra, Australia Department of Employment and Workplace Relations Full time

APS Level 5
- Canberra, ACT
- $83,908 - $89,706

**About the Department of Employment and Workplace Relations**
We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper.

**The Role**
As an APS5, you will use your finance and data analysis skills and experience to support the team in activities related to the management of the ICT charging framework and cost model, as well as across our customer engagement function.

**Duties and Responsibilities**
We are seeking a curious and motivated financial analyst with an interest in technology and a focus on customer service and stakeholder engagement.

As a member of the Customer Management and Financial Modelling team, you’ll play a key role in:

- Completing monthly processes to assist with uploading of key data into our IT costing toolset,
- Reviewing data to identify changing trends or discrepancies,
- Liaising with internal teams and our client agencies, to obtain advice and provide information relating to the services our client agencies consume from the department.

The section is responsible for:

- Managing Memoranda of Understanding (MoUs) with agencies we deliver ICT Services to (our client agencies),
- Liaising with our client agencies to provide advice and resolve issues relating to the services they receive,
- Managing the Division’s Cost Model and Charging Framework for the IT services we provide to other government agencies,
- Managing the division’s IT costing toolset,
- Overseeing communication planning, messaging and channel management for Technical and Services Division (TSD)’s services,
- Providing ongoing maintenance of the Department’s Corporate Services Catalogue.

**How to Apply**
Applicants are required to provide up to a one-page summary (no more than 500 words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.

The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level.

In the eRecruit (the department’s online recruitment system) you will also need to:

- upload a Curriculum Vitae
- provide contact details for 2 Referees.

**Eligibility**

**Citizenship** - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

**Please refer to the Job Information Pack for more information about the role.**

Job Information Pack Opens in new window

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