Assistant Product Manager, Specialised Products

**You’re a passionate product professional**:

- **We’ve transformed our ways of working to take our customer obsession to the next level**:

- **Together we can achieve big goals, having a lot of fun along the way
**Do work that matters**

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes.

The Deposits, Pricing and Governance (DPG) Crew is responsible for the manufacturing and profitable growth of Retail Savings, Term Deposit and Safe Custody Products. Our responsibilities include the product strategy, product design, pricing, customer experience, risk and day to day management of the Deposit suite of products.

**See yourself in the team**

Reporting to the Chapter Lead, your role as Assistant Product Manager is key in supporting the operational management of the Safe Custody product suite. This role will ensure the Safe Custody products continue to operate in accordance with their Terms and Conditions. You will have the ability to gain deep product experience and understanding through this role.

**More specifically, you will**:

- Produce regular performance reporting for the Safe Custody product
- Coordinate and support branch audits of Safe Custody facilities
- Be responsible for the actioning of exception reporting to ensure our products are operating as designed, including fees accuracy.
- Assist frontline with queries through the management of the product mailboxes.
- Identify, manage and effectively reduce risks across the portfolio.
- Ownership, development and maintenance of standard operating procedures, process maps and product collateral.
- Support with a number of strategic project deliverables for the Safe Custody product.
- Identifying and implementing process improvement opportunities.
- Support the Product Owner in delivering strategically important pieces.

**We want to hear from you if you have**:

- Previous work experience in a Retail Banking role is preferable
- Exceptional communication, influencing and stakeholder management skills
- Demonstrated performance as a driven self-starter that is highly customer focused
- Strong problem-solving capabilities, including the ability to investigate autonomously
- Proven experience in process improvement
- An ability to balance strategic objectives, risk, customer and business outcomes
- A strong risk mindset
- Tertiary qualification in a business or related field preferred

**Working with us**

Whether you’re passionate about customer service, data-driven, or creatively inclined, CommBank offers a career for you. Our people bring diverse backgrounds and perspectives to create an inclusive, flexible workplace. Here, we value ideas, initiatives, and energy, empowering you to make a positive impact for customers, communities, and colleagues. You’ll thrive in our supportive environment, facing challenges with confidence and embracing new opportunities. We’re hiring the best digital experts across Australia. We love working here, and we think you will too.

We offer flexible work options, with at least half your time each month spent connecting in the office. Other arrangements like flexible start/finish times, part-time roles, and job sharing are also available. Talk to us about how we can make these work for you.

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Advertising End Date: 15/12/2024