Customer Fulfilment Specialist

1 week ago

Brendale, Australia Super Retail Group Full time

Super Retail Group is the proud owner of four iconic brands: Supercheap Auto, rebel, BCF and Macpac, and is one of Australia and New Zealand's largest retailers. The talent of our teams and their passion for providing an experience which inspires and enhance our customers’ leisure time drives our culture of innovation and opportunity.

**About the Role**

We have an exciting opportunity for a Customer Fulfilment Specialist to join our team in Brendale

In this role, you will be responsible for supporting the execution of timely, accurate, compliant and cost-effective delivery to the customer of all online purchases for SRG brands. Working closely with the Customer Fulfilment Consultants, Customer Care team and the SRG parcel freight providers, you will enable maximum customer satisfaction in their omni purchases, including click and collect and home delivery.

Each day will bring something different but the key responsibilities of this role will be:

- Ensuring that all customer interactions are delivered with a high standard and quality of customer service.
- Delivering on the customer promise, supporting brand reputation and lifetime customer value.
- Maintaining accurate records and detail on customers and order issues, and compliance with all direct shipping decisions.

**About You**

To be successful in this role, you thrive in a high-pressure, fast-paced, energetic environment. Your time management skills are second to none and you have the ability to prioritise work requests effectively.

You will also have the following:

- Demonstrated experience in a fast-paced environment that involves high volume processing
- Proven ability to achieve targets within tight timeframes
- Flexible to deliver in a continually evolving environment and possess strong time management skills as well as the ability to prioritise conflicting requirements
- Impeccable attention to detail and a strong focus on accuracy
- The ability to pick things up quickly, analytical thinking and adaptability
- Excellent customer service skills and professionalism
- Well-developed verbal and written communication skills
- A high level of self-motivation
- Outstanding and reliable work ethic

**WHY JOIN US?**
- You’ll get to join for an organisation with a culture that is driven by innovation and creating awesome experiences for our customers and teams, and will get to work alongside a diverse team across Super Retail Group that is representative of the communities we work in.
- Super Retail Group is a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation holder.
- We are committed to your professional development and will support on-going opportunities for both learning and progression.
- You will get access to generous discounts across all Super Retail Group brands, as well as access to our Perks Programme, including discounts on Health and Wellbeing, Entertainment, Travel and Accommodation and more.

**Our Culture of Inclusion**

Super Retail Group is proud to be an equal opportunity employer. We support, promote and celebrate diversity and we recognise the benefits a culture of inclusion brings to our workplace and customer experience.

**How to apply**

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