Learning Administration Manager

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention, engagement, satisfaction, and results for learners of all ages - in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns - and by doing so, we will help improve human potential globally.

**About the Role**:
The Learning Administration Manager is a highly trained individual who will be tasked with administering the Brightspace Learning Environment for D2L's Education and Corporate customers. The Learning Administration Manager serves a vital role in supporting the Brightspace Learning Environment while keeping customer success and satisfaction as a key business driver. Engaging with a skilled Learning Administration Manager allows customers to focus on mission-critical business knowing the Brightspace Learning Environment is well managed. The Learning Administration Manager will effectively implement strategies to maintain customer satisfaction. In addition to working with their own accounts, the Learning Administration manager will share product, technical and process knowledge with other team members to strengthen our ability to successfully engage our customers.

**Please note: This is a 12-month contract position. The Learning Administration Manager is a hybrid role, based out of D2L's Melbourne office 3 days per week.**

**How You Will Make an Impact**:

- Work as a Named Resource for a group of D2L customers in administering their Brightspace Learning Environment
- Complete D2L training to become fully Brightspace Certified
- Maintain and expand knowledge of the Brightspace Learning Environment, as well as other products offered by D2L
- Leverage customer relationships to create and enhance internal processes that encourage better knowledge of, attention to and addressing of customer needs
- Own outcomes vs tasks
- Focus relentlessly on exceptional stakeholders' experience
- Make clear decisions in a timely manner
- Challenge the status quo - make enhancement and improvement suggestions
- Identify conflicting priorities and take ownership for resolving them
- Treat people with respect and courtesy
- Invest time and resources to grow and develop

**What You'll Bring to the Role**:

- Minimum 2 years experience in supporting and/or administering a Learning Management System, preferably the Brightspace Learning Environment
- Experience engaging in several areas of LMS administration, including, but not limited to the following:

- Management of users and groups including learners, instructors, ASCs, etc.
- Enrolment of users into appropriate courses
- Configuration of permissions and settings
- Bulk course copying and editing
- Homepage and Navbar management
- Integration configuration
- Effective practices for implementation of tools
- Experience in Corporate, Higher Education or K-12 digital learning
- Basic understanding of Microsoft Excel, including using formulas, Pivot Tables, VLookup and XLookup
- Ability to complete multiple tasks concurrently and deliver results under pressure
- Strong relationship building and conflict negotiation skills
- Exceptional written and verbal communication capabilities, including the ability to present technical issues to a non-technical audience
- Ability to manage challenging conversations with customers and internal stakeholders
- Ability to work with at risk customers to address areas of concern and increase customer satisfaction

**Why we're awesome**:
At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:

- Impactful work transforming the way the world learns
- Flexible work arrangements
- Learning and Growth opportunities
- Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
- 2 Paid Days off for Catch the Wave related activities like exams or final assignments
- Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
- Retirement planning
- 2 Paid Volunteer Days
- Competitive Benefits Package
- Home Internet Reimbursements
- Employee Referral Program
- Wellness Reimbursement
- Employee Recognition
- Social Ev