Customer Success Manager

As a Customer Success Manager (CSM) in our APAC Commercial team, you are the driving force behind an exceptional customer experience, fostering trust, integrity, and long-term success through proactive engagement and data-driven insights. You will build and expand customer relationships, ensure adoption and retention, and identify growth opportunities while collaborating closely with cross-functional teams globally. At this exciting stage of Drata's growth, you'll help extend our high-touch model to APAC, becoming a trusted advisor in customers' journeys toward compliance and continuous value realization.

**What you'll do**:

- Serve as the primary point of contact for APAC customers, guiding overall relationships to increase adoption, expansion, and retention.
- Work collaboratively across Customer Success, GTM, Operations, and leadership teams to deliver customer value and uncover revenue opportunities.
- Partner with Account Managers to ensure value-selling throughout the customer journey, from onboarding through renewal.
- Use data and metrics to inform customer engagements, monitor success, and proactively identify risks.
- Establish cadence meetings (weekly, monthly, quarterly) with customers to review business objectives, KPIs, product adoption, and compliance milestones.
- Conduct QBRs with senior and executive stakeholders across APAC customer organizations.
- Build deep expertise in Drata's platform and advise on best practices for security, compliance, and audit readiness.
- Expand relationships across customer organizations, including with compliance, security, and technical stakeholders.
- Collaborate with global colleagues, sometimes outside of standard APAC working hours, to ensure alignment with worldwide strategy.
- Travel occasionally within APAC for customer meetings, industry events, or team collaboration.

**What you'll bring**:

- 5+ years in a Customer Success role in B2B SaaS (experience in APAC region strongly preferred).
- Background in Security, Compliance, and/or GRC is strongly valued.
- Bachelor's degree or equivalent professional experience.
- Familiarity with tools such as Slack, Zoom, Salesforce, Catalyst, and Google Workspace.
- Experience with Jira, Gong, Sigma/data dashboards, Notion, or similar tools is a plus.
- Exceptional communication skills (written and verbal) with ability to engage senior stakeholders.
- Strong organizational skills, able to manage multiple priorities across regions.
- Resilience, adaptability, and a collaborative, customer-first mindset.
- Demonstrated success in a high-growth SaaS environment.

**Benefits**:

- Supplemental Health Benefits Offered
- Learning & Development: $500 annually towards professional development opportunities + $250 annually towards personal development opportunities
- Flexible Time Off: Flexible vacation policy for strong, fully charged batteries
- 16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child _(available after six months of employment)_
- Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office

Drata is on a mission to serve as the trust layer between great companies.

Drata is a trust management platform that uses AI-driven automation to modernize governance, risk, and compliance, helping thousands of businesses develop a more secure, proactive, and risk-aware organization to continuously maintain trust with customers.

We all recognize the importance of earning and keeping the trust of our customers when it comes to protecting their data. We know how burdensome achieving and maintaining a strong GRC posture can be with the rise in compliance regulations. It's a manual, redundant, error-prone, and unscalable process - and it only grows more complex and expensive over time.

Our team of SaaS, security, compliance, and audit experts have built a better way - with automation
- Employment at Drata is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled._