Life Solutions Specialist

1 week ago

Parramatta, Australia HCF Full time

Join a dedicated team at Australia's largest not for profit insurer.

About the Role

As a Life Solutions Specialist, you will maximise inbound and outbound call opportunities, as well as lead referral opportunities to promote the HCF Life products within a general advice model. You will provide complete and appropriate solutions for every customer to boost revenue growth, member acquisition and enhance the value of the members and prospects relationship with HCF. You will report to the Life Sales Team Leader.

This is a full time permanent role, based at Parramatta with hybrid working available.

Responsibilities:

- Handle all sale enquiries on HCF Life products, provide accurate information to customers
- Promote products and recommend suitable policy options
- Build strong relationships with customers and deliver exceptional customer service
- Meet and exceed sales targets and other KPIs
- Effective pipeline management

About You
You will be results driven and be able to work to sales targets. To be successful, you will have:

- Previous sales experience within a contact centre (life insurance experience preferred)
- Excellent communication and negotiation skills over the phone
- A strong drive and motivation to succeed
- Resilience, problem-solving skills, with a positive, can-do attitude and willingness to embrace change
- Ability to work autonomously and within a team and achieve sales and performance objectives
- Ability to work under pressure

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits
- Purpose-driven passion_
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
- Wellness and work-life balance_
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
- 50% subsidy on HCF hospital and/or extras cover- 18 weeks of parental leave for all new parents- Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more- Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
- Collaboration and inclusivity_
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
- Continuous learning and growth_
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

to discuss.

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