Library Assistant

Enhance community access and enjoyment of the library
- Learning & Development and Health & Wellbeing programs available

The City of Parramatta is going through unprecedented change and transformation as it becomes Sydney's Central City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City's future and ensure it is culturally, socially, environmentally, and economically sustainable.

**About the roles**

City of Parramatta libraries currently has several part-time Library Assistant opportunities available.
- 2 x Part-time positions at Parramatta (1 x 20 hours and 1 x 24 hours per week)
- 2 x Part-time positions at Epping (1 x 15.5 hours and 1 x 17.5 hours per week)

These positions are responsible for delivering exceptional customer experiences to achieve Council's strategic objectives and vision for the City of Parramatta as Sydney's Central City. The Library Assistant contributes to positive customer experience by actively providing service delivery by working as a team member and communicating effectively with customers. While initially located at Epping or Parramatta, staff may be asked to work at any library across the network.

Council's library services are delivered across a network of 7 libraries including the new Parramatta library located within PHIVE, the community, cultural and civic heart of Parramatta Square. Libraries are open across a wide spread of hours including 7 days a week at some sites.

**Daily you will**:

- Proactively deliver core customer service competencies as part of the Customer Experience Team, to provide memorable and exceptional experiences for customers
- Ensure that each customer receives a positive customer experience in line with the Customer Service Charter and the Library's Customer Care Standards
- Be responsible for providing day-to-day service to enhance community access to and enjoyment of the Library
- Deliver high quality customer focused services and programs to customers in a self-serve environment within the framework of the Library's customer service model to maximise the customer's experience.

**About You**
- HSC certificate or equivalent relevant experience
- Demonstrated customer service skills, with exceptional ability to deliver memorable experiences
- Well-developed PC literacy, including skills with mobile technologies and basic technology trouble shooting skills
- Proven ability to work cooperatively as part of a team in a customer service environment
- Demonstrated ability and willingness to quickly learn and share new skills or customer programs

**What's on offer**

We are offering an attractive base salary from $61,140 pro-rata (plus superannuation)

In addition, City of Parramatta also offer excellent employee benefits which include:

- 14 weeks paid parental leave
- Access to Long Service Leave after 5 years
- Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year)
- Learning and Development opportunities
- Health and Wellbeing programs (Fitness Passport, Flu Shots)

**Want to know more?**

**How to apply**

Prohibited persons as defined under the NSW Child Protection Act are not eligible to apply. A copy of a valid Working with Children Clearance must be presented at Interview.

**City of Parramatta Council embraces diversity, and we encourage all applicants; including Aboriginal and Torres Strait Islander people, people with disability, gender diverse, LGBTIQ, veterans and culturally diverse communities to join Council. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.**

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