Casual- Library Assistant

4 days ago

Parramatta, Australia Parramatta City Council Full time

**About the role**

As a Library Assistant you will contribute to a positive customer service experience by communicating effectively with customers and using every customer interaction as an opportunity to build positive connections with the City of Parramatta.

Council’s library services are delivered across a network of 7 libraries including Phive, the community, cultural and civic heart of Parramatta Square. Libraries are open across a wide spread of hours including 7- days a week at some sites.

**Key Responsibilities**:

- Provide memorable and exceptional experiences for customers, ensuring each interaction aligns with the Customer Service Charter and Library’s Customer Care Standards.
- Facilitate community access to and enjoyment of the Library by delivering high-quality, customer-focused services and programs in a self-serve environment.
- Actively engage with customers through a roving or floor-walking approach, offering assistance and promoting the Library’s services, collections, and programs.
- Assist customers in using the Library’s ICT services and facilities, including mobile device apps, to enhance their technology, information, and literacy skills.

**About You**

We are looking for someone with:

- HSC certificate or equivalent relevant customer service experience
- Current paid working with Children Check.
- Strong verbal communication, literacy, numeracy, and customer service skills, with the ability to deliver memorable experiences and build relationships.
- Well-developed decision-making ability, including confidence in resolving high-priority and sensitive issues, and basic technology troubleshooting skills.
- Demonstrated ability to work cooperatively as part of a team, perform well under pressure, and adapt to changing circumstances.
- Well-developed computer skills, including skills with mobile technologies.

**What’s on offer**

**Various casual opportunities available.**

We are offering an attractive hourly rate of $36.20 plus 25% casual loading.

In addition, City of Parramatta also offer excellent employee benefits which include:

- Learning and development opportunities
- Health and Wellbeing programs (Fitness Passport, flu shots, etc.)

**Want to know more?**
Further information regarding the requirements of this role can be found in the attached Position Description.

Review our Values Flyer, which outlines Council's core values and behaviours.

**How to apply**

Please attach the resume and a Cover Letter and answer the following:

- Demonstrated customer service skills, with exceptional ability to deliver memorable experiences.
- Proven ability to work co-operatively as part of the team in a customer service environment.
- Well-developed PC literacy, including skills with mobile technologies and basic technology trouble shooting skills.

**Applications close 9pm Thursday 15**th**May 2025**

**As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply.**

Council is committed to providing a child safe environment and is guided by the NSW Child Safe Standards | Office of the Children's Guardian. For more information on Council's Child Safe Framework please visit Child Safe | City of Parramatta.

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