Library Officer

**About the role**:
This position is responsible for providing positive customer experiences and supporting the Branch Librarian or Team Leader to ensure the smooth running of library services. This position is to assist in the provision of high-quality customer experiences. This role is located at Parramatta Library.

**Library Officer at Parramatta Library**: Permanent Part Time 19 hrs per week.

Mondays: 5pm to 8pm

Tuesdays: 5pm to 8pm

Wednesdays: 5pm to 8pm

Saturdays: 12pm to 5pm

Saturdays: 12pm to 5pm

**Key Responsibilities**:

- Provide a proactive roving or floor walking approach to providing customer service and taking personal responsibility to ensure that all customers receive a positive customer experience by providing consistent service based on a high level of knowledge of the library’s services, collections and programs, including acting as OIC as required
- Proactively deliver core customer service competencies for Council as part of the Customer Experience Team, to provide memorable and exceptional experiences for customers.
- Ensure that each customer receives a positive customer experience in line with the Customer Service Charter and the Library’s Customer Care Standards.
- Be responsible for providing day-to-day services to enhance community access to and enjoyment of the library.
- Deliver high quality, customer focused services and programs to customers in a self-serve environment within the framework of the library’s customer service model to maximise the customer’s experience.
- Provide specialised general and in-depth and reference, research, and referral services to assist customers in locating and obtaining information.

**About You**

**We are looking for someone with**:

- Completion of an Australian Library and Information Association (ALIA) accredited Course. or (eligible membership of ALIA) and relevant experience)
- Paid Working with Children Check.
- Criminal History Check
- Demonstrated customer service skills
- Strong verbal and written communication skills.
- Well-developed conflict resolution skills, with a focus on de-escalation and win-win outcomes

You will have experience supervising teams and enjoy engaging proactively with customers. In addition to a positive and solutions-focussed approach, you’ll bring a track record of delivering a range of customer experiences, and willingness to give innovative ideas a go.

**What’s on offer**

We are offering an attractive total remuneration from $78,199 to $86,118 plus 12% Superannuation **Pro Rata**.

In addition, City of Parramatta also offer excellent employee benefits which include (Pro Rata):

- 14 weeks paid parental leave
- Access to Long Service Leave after 5 years
- Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year)
- Learning and development opportunities
- Health and Wellbeing programs (Fitness Passport, flu shots, etc.)

**Want to know more?**

Further information regarding the requirements of this role can be found in the attached Position Description.

**How to apply**
- Completion of an Australian Library and Information Association (ALIA) accredited Course. or (eligible membership of ALIA) and relevant experience)
- Working with Children Check.
- Deliver core customer service competencies for Council as part of the Customer Experience Team, to provide memorable and exceptional experiences for customers.Deliver early literacy programs to children and digital literacy programs to adults, including assisting customers and staff in the use of new technologies, one-to-one and in small groups.

Applications close **9am, Monday 11**th**August 2025**and will not be accepted through any other medium.

Prohibited persons as defined under the NSW Child Protection Act are not eligible to apply. A copy of a valid Working with Children Clearance must be presented at Interview.