Support Specialist

2 weeks ago

Sydney, Australia LiveHire Full time

** Reach.Hire**: everyday we push a little harder and reach a little ‘hire’ united in our vision to empower the flow of the world’s talent
- ** Own it.Together**: We collaborate, consult, create and fall together. When we own it together, the sky’s the limit.
- ** Open. Honestly**: We fight for fairness and equal opportunity in the workplace. Everything we do, we do it with transparency through open conversations and the sharing of knowledge.
- ** Be Curious. Always**: Our team will seize every opportunity to find new and improved ways of working.

LiveHire is currently looking to hire an experienced **Support Specialist** to join our Support Operations Team.

Reporting to the Support & Operations Manager, your main objective will be providing a superior level of service for our users including troubleshooting and resolving technical issues.

You’ll be partnering cross-functionally with our Client Success, Engineering and Product Squads to ensure that client support requests are resolved in a timely manner.

Day to day, your key responsibilities will include (but are not limited to):

- Diagnosing, reproducing and triaging inbound support cases;
- Ensuring SLA compliance;
- Identifying and driving holistic and proactive solutions for recurring or systemic issues;
- Completing platform and integration configuration changes;
- Reviewing activity and error logs via Sumo Logic
- Monitoring platform performance; and
- Maintaining and updating online help centre content for users.

About you:
At LiveHire, one of our core values is Be.Curious.Always. Your curiosity, coupled with strong problem-solving skills and exceptional written communication skills will be the key to your success.

Ideally you’ll also have previous experience in a technical support environment or experience working in Talent Acquisition but this is not essential to your success.

More important will be your ability to balance competing priorities and communicate technical information to end users who may not have a technical background. Similarly, your ability to translate non-technical descriptions from clients into language more suited to the Product and Engineering teams will also be an important skill.

We require full working rights in Australia.

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