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Customer Service Manager

3 weeks ago

Liverpool, Australia EVALUATE MEDICO LEGAL Full time

**Description**:
Manages customer service operations in a medical practice, ensuring excellent patient care, efficient processes, and strong patient relationships.

**Roles & Duties**:

- Create and update patient service policies, ensuring compliance with healthcare regulations and confidentiality standards.
- Oversee patient flow, appointment scheduling, and administrative processes to enhance efficiency and reduce waiting times.
- Recruit, train, and mentor staff to deliver high-quality patient interactions while fostering a supportive and positive work environment.
- Plan and manage after-care services, including follow-ups, test results, and referrals, to maximize patient satisfaction.
- Act as a communication bridge between patients, clinical teams, and administrative staff, addressing concerns with empathy and professionalism.
- Supervise call center operations, ensuring timely and accurate responses to patient inquiries while improving service metrics.
- Collect patient feedback, analyze service quality, and implement strategies for continuous improvement.

**Skills & Qualifications**:

- Proven experience as a Customer Service Manager, ideally within healthcare or a similar industry.
- Strong leadership and team management skills.
- Excellent written and verbal communication abilities.
- Exceptional conflict resolution skills and the ability to handle stressful situations calmly and professionally.
- High attention to detail with the ability to manage multiple tasks efficiently.
- Strong problem-solving and critical thinking skills.
- A genuine commitment to delivering exceptional patient care and service.

**Education & Experience**:

- Minimum of 3 years’ experience in customer service or management roles.
- A relevant qualification in Business Administration, Management, or a related field is highly desirable.

**What We Offer**:

- A supportive and collaborative team environment.
- Opportunities for professional growth and development.
- A chance to make a meaningful impact in patients' lives through excellent service

Pay: From $95,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Liverpool, NSW 2170: Reliably commute or planning to relocate before starting work (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person