Administration Officer

1 week ago

Brisbane, Australia QLeave Full time

Your contribution
Using your understanding and experience in compliance, you will:

- process levy revenue and project finalisation using the customer relationship management and finance systems
- reconcile and assess the project accounting information provided by stakeholders against their project notification
- provide accurate and timely advice to customers and other stakeholders about QLeave's role and the services we provide
- communicate face-to-face, in writing and via telephone with customers and other stakeholders in a clear, professional and polite way
- support the day to day administrative and processing requirements of the levies team* promote QLeave's role and the services we provide to customers and other stakeholders to improve awareness of the schemes we administer
- ensure correct processes are followed by clients and report and/or follow up on non-compliance
- accurately update and maintain registers of customer information, files and records and record issues and keep file notes in accordance with work procedures
- suggest improvements to systems, work practices and processes
- build and sustain positive productive team relationships to support a changing business environment and customer needs and expectations
- communicate clearly, concisely and openly using an adaptive style and approach* assist with managing the incoming calls to the levies team.
This position reports to the Supervisor, Levies & Wage Based Compliance and has no supervisory responsibilities.

**What we are looking for**: QLeave appointments are merit-based and will be assessed by looking at what you have done previously, the knowledge, skills and experience you have built, your potential for development, and your personal qualities.

**For this role, we will consider how well you**:

- work with figures to process calculations
- interpret project accounting information
- suggest improvements to systems, work practices and processes
- a detailed resume outlining your qualifications, relevant experience and achievements* one page cover letter highlighting your motivation for the role and evidence which demonstrates your ability to meet its specific requirements outlined under the heading 'what we are looking for'.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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