Contact Centre Specialist

2 weeks ago

South Yarra, Australia Great Southern Bank Full time

Join us at Great Southern Bank and make a difference in the lives of over 380,000 Australians With over 75 years of experience putting our customers first, we're proud to be customer-owned and focused on helping all Australians achieve homeownership.

At Great Southern Bank we're a customer-obsessed bunch. We pull out the stops to help all Australians own their own home. As we continue to grow and invest in technology, products, and people, we're seeking motivated and enthusiastic individuals to join our winning customer team. Our culture is approachable, supportive, and fun, allowing our team members to thrive both at work and at home.

**The role**

We're seeking motivated individuals to join our vibrant Melbourne Contact Centre starting on Monday 3rd April. As the first point of contact for all inbound calls from customers, you'll be responsible for delivering exceptional customer service experiences regarding their everyday banking needs.

**Training and support**

We'll provide you with all the support you need to succeed in your role, including training from our expert trainers, leaders, and mentors. You'll have the opportunity to learn about the banking and financial services sector from the ground up, setting you on a pathway for a successful banking career.

Our Full-Time Bankers work a five-day rotating roster from Monday to Friday, between 8am to 8pm, with one Saturday and one late shift required per month. The late shift and Saturday are both offered as WFH shifts, making it easier for you to maintain a healthy work-life balance.

Initially, your training will be on-site, based in our offices for your first 8-week office to ensure you've been set up for success in your role. Once your training is completed, you'll be able to enjoy our flex hybrid WFH model two days per week.

**Exciting news**

In June, we will relocate from our current Bourke Street offices to a modern, open plan concept Hub in the heart of South Yarra. With views of the Yarra River, City and Bay and mountains in the distance, the building includes a range of sustainable and smart features, premium end-of-trip facilities, a Mediterranean styled rooftop bar, and an abundance of cafes and culture in the surrounding area, making it an exciting time to be part of the team. Don't miss out on this amazing opportunity

**Make an impact**

At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We're big believers in taking care of our people, because we know that happy employees make for a happy workplace.

That's why we invest in our team with awesome incentive programs, and a wide range of training and development opportunities. But that's not all - we also offer a bunch of other perks and benefits, from discounts on financial and insurance products to options for health and wellness, unique leave arrangements, and more.

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