Contact Centre Agent

3 days ago

South Melbourne, Australia Bodycare Workplace Solutions Full time

Exciting opportunity for a customer service driven individual, looking to join a fast paced, growing and dynamic team. The Health Assessment specialist will ensure a consistent, high level of service is provided to all clients in line with Bodycare’s Core Values.

**About the business**

Since 2000 Bodycare Workplace Solutions has been the market leader in the delivery of occupational health solutions to workforces around Australia and New Zealand. The Health Assessments Team is responsible for the pre-employment medicals and ongoing health surveillance of workers in a number of industries.

**Key Responsibilities**
- Provide first point of contact for all queries, seeking guidance and escalating to the appropriate person where necessary
- Scheduling pre-employment, health surveillance and physiotherapy appointments
- Providing general assistance while on a call, including answering questions and offering guidance
- Ensure all team and individual-related KPI’s are adhered to
- Participating in training and development opportunities as required

**Benefits and perks**
- Work for a dynamic and versatile company with strong values of Integrity, Proactivity, Communication and Innovation
- We invest in our employees and provide ongoing training and support opportunities
- Fun and friendly office culture
- A progressive and forward-thinking company that welcomes your ideas
- South Melbourne location - opposite the South Melbourne markets
- Access to EAP
- Regular Social events
- Hybrid office model

**Skills & Experience**
- Customer service experience
- Proven ability to manage multiple and competing priorities
- The ability to work effectively to deadlines
- Driven, energetic and committed with a flexible approach
- Strong communication & interpersonal skills
- Great attention to detail
- Experience working in the healthcare industry an advantage
- Call centre experience an advantage

**Salary**: $55,000.00 per year

**Benefits**:

- Professional development assistance
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Retention bonus

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in South Melbourne V, IC 3205

  • Contact Centre Agent

    1 week ago

    Melbourne, Australia MSI Australia Full time

    A supportive team that is passionate about their work and values - Full training provided and further development opportunities available - Part time and Full time Positions available **_About us:_** We are an independent, non-profit organisation dedicated to ensuring sexual and reproductive health services are equally accessible to all people living in...

  • Supervisor - Contact Centre

    1 week ago

    Melbourne, Australia Marie Stopes Australia Full time

    Opportunity to join management function of a successful inbound Contact Centre - Make a difference to the lives of Australians seeking access to our services **About MSI Australia** MSI Australia is an independent, non-profit organisation providing sexual and reproductive health services equally to all people living in Australia. We are a nationally...

  • Call Centre Agent

    5 hours ago

    South Melbourne, Australia Aspire Consulting Full time

    We’re building a brand-new **Call Centre in South Melbourne** and looking for a motivated **Call Centre Agent** to be part of this exciting journey. This role offers a **clear pathway to a supervisory position** as the team expands perfect for someone with leadership potential who wants to grow their career! **What You'll Be Doing**: - Handle inbound and...

  • Contact Centre Lead

    1 week ago

    Melbourne, Australia Startek Australia Full time

    Exciting opportunity to make your mark in Startek - a global company - Melbourne CBD Location, close to public transport - Opportunity to grow and develop your career **About Startek** Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations...

  • Contact Centre Training Lead

    2 days ago

    Melbourne, Australia AustralianSuper Full time

    At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. *This is...

  • Contact Centre Agent

    4 hours ago

    Melbourne, Australia Worldline Full time

    **About Worldline** Worldline is a global payments company, employing 20 000 employees Worldwide, with innovative technology that addresses the challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. ANZ provides...

  • Contact Centre Team Leader

    5 days ago

    Melbourne, Australia Marie Stopes Australia Full time

    **About MSI Australia** MSI Australia is an independent, non-profit organisation providing sexual and reproductive health services equally to all people living in Australia. We are a nationally accredited provider of abortion, contraception, vasectomy services, and teleabortion. We have a client-centred approach empowering our mission of your choice, made...

  • Senior Contact Centre Agent

    2 weeks ago

    Melbourne, Victoria, Australia Victoria University Minimal Full time $76,459 - $87,825

    Exciting Opportunity within our Advisory & HQ Team 1 x Continuing Full-time Role  Located at our Whitten Oval Campus About UsAt Victoria University (VU), our aim is to be a global leader in dual-sector learning and research by 2028. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan : Start well, finish...

  • Contact Centre Performance Manager

    1 week ago

    Melbourne, Australia Jetstar Full time

    **Company Description** About Jetstar** We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. And we're not...

  • Contact Centre Agent

    2 weeks ago

    Melbourne, Australia Worldline Full time

    ANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe’s leading payment technology company, Worldline. We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then we’ve built a new modern technology platform to enable an exciting roadmap...