Reservations Agent

**Job Number** 23190796

**Job Category** Reservations

**Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia VIEW ON MAP

**Schedule** Part-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management
**The Company**

**The Location**

Surrounded by lush tropical gardens and sparkling blue lagoons, Sheraton Grand Mirage Resort, Gold Coast offers over 295 guest rooms and suites, award winning restaurants and bars and over 14 conference and meeting spaces, all in an absolute beachfront environment.

**The Role**

We are currently looking for an experienced **Reservations Agent** to join our Reservations team.

As the Reservations Agent you will handle all incoming reservations as a priority ensuring that the hotel is maximising sales of property rooms and facilities and may assist the Group Reservations as required.

Your key responsibilities will include, but are not limited to:

- Answering incoming calls from the general public
- Supporting our Marriott Bonvoy loyalty members with enquiries and membership information
- Delivering exceptional service to our guests in meeting requests and exceeding guest expectations
- Promoting the hotel's facilities and converting enquiries into bookings
- Ensuring booking details are complete and correct at all times
- Following up on reservation details and entering details into the property management system
- Liaising with travel agents to ensure booking details are correct
- Checking daily arrivals and confirming details to ensure a smooth and seamless stay for every guest
- Following up on methods of payment with guests

**What we are looking for**
- Previous Reservations experience in a Hotel Reservations or Front Office environment
- A passion for client and guest engagement and developing strong relationships built on trust and confidence
- Professional communication and genuine interpersonal skills
- A great eye for detail to ensure all data is entered correctly
- Effective time management in a fast-paced environment
- A team player
- Proficiency with Microsoft Office programs, particularly Outlook, Excel, Word and PowerPoint
- Previous experience with Opera PMS of a similar reservations system

**The Benefits**

Enjoy the benefits of unlimited career opportunities, to attract and retain the best and brightest people for our team, we offer a range of exceptional benefits, including:

- Generous discounts on accommodation, food, beverage and spa treatments around the world - for you, your family and friends too
- Exclusive discounts on local gym memberships, health cover, electronics, appliances and more
- Free duty meals every workday
- Discounted onsite parking
- Enhanced Super - For every 5 years of continuous service in Marriott Hotels, we’ll contribute an additional 1% to your nominated superannuation fund
- Employee Assistance Program - make the most of confidential counselling and support for you and your immediate family - all fully-covered by us.
- Personalised online and in-person training
- Birthday Leave - each year you get the gift of 1 day paid leave to spend at any point during your birthday month
- Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws_

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.