Food & Beverage Reservations Agent

2 days ago

Gold Coast, Queensland, Australia Mondrian Seoul Itaewon Full time
Overview

Mondrian Gold Coast is an immersive precinct that reflects sun, sand and surf enveloped around dynamic dining, entertainment, a cutting-edge spa with a world-class edge. We're seeking creatives, innovators and disruptors who challenge the status quo and ready to be agents of change as we usher in one of the most exciting, progressive and forward-thinking brands set to make Burleigh its home.

As the Food & Beverage Reservations Agent at Mondrian Gold Coast, you will be the first point of contact for guests looking to dine with us - setting the tone for exceptional experiences before they even arrive. You'll be responsible for delivering a seamless reservation experience across our restaurant, bar, and event spaces, ensuring every interaction reflects the Mondrian brand's commitment to sophisticated service and warm hospitality.

Responsibilities
  • Manage all reservation requests via phone, email, and online platforms using booking systems efficiently.
  • Build strong guest relationships, especially with VIPs and return guests, noting preferences, dietary needs, and special occasions.
  • Optimise table allocation and guest flow across venues through proactive reservation management.
  • Send timely confirmations, follow-ups, and pre-arrival communications.
  • Stay informed on venue offerings, menus, hours, promotions, and seasonal events.
  • Address and resolve guest complaints promptly, escalating when necessary.
  • Maintain expert knowledge of reservation systems and ensure accurate guest records.
  • Manage waitlists and cancellations, offering alternatives to enhance guest satisfaction and revenue.
  • Assist with training new team members on reservation procedures.
  • Ensure compliance with security, payment, and confidentiality protocols.
About You

You will have hospitality experience in a luxury hotel or fine-dining establishment with strong organisational skills - managing multiple tasks simultaneously. You will also have:

  • Impeccable attention to detail.
  • Excellent communication and interpersonal skills, with a focus on delivering exceptional guest experiences.
  • Ability to work effectively in a fast-paced, pre-opening environment, adapting to evolving needs and challenges.
  • Experience with POS and reservation systems such as SevenRooms and Micros Simphony is highly advantageous.
  • Able to work rotating shifts, including evenings, weekends, and public holidays.
Qualifications
  • A Queensland Responsible Service of Alcohol (RSA) certification or willing to obtain one.

#J-18808-Ljbffr

  • Food & Beverage Reservations Agent

    3 days ago

    Gold Coast, Queensland, Australia Hyde Johannesburg Rosebank Full time

    OverviewMondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia's most iconic coastal destinations.We are seeking creatives, innovators and disruptors who challenge the status quo and are ready to be agents of change as we usher in one of the most exciting, progressive and forward-thinking brands set to make Burleigh its...

  • Food & Beverage Reservations Agent

    7 days ago

    Gold Coast, Queensland, Australia Hyde Johannesburg Rosebank Full time

    OverviewMondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia's most iconic coastal destinations. We are seeking creatives, innovators and disruptors who challenge the status quo and are ready to be agents of change as we usher in one of the most exciting, progressive and forward-thinking brands set to make Burleigh its...

  • Food & Beverage Reservations Agent

    6 days ago

    Gold Coast, Queensland, Australia Hyde Johannesburg Rosebank Full time

    OverviewMondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia's most iconic coastal destinations. We are seeking creatives, innovators and disruptors who challenge the status quo and are ready to be agents of change as we usher in one of the most exciting, progressive and forward-thinking brands set to make Burleigh its...

  • Food & Beverage Reservations Agent

    1 day ago

    Gold Coast, Queensland, Australia Mondrian Seoul Itaewon Full time

    OverviewMondrian Gold Coast is an immersive precinct that reflects sun, sand and surf enveloped around dynamic dining, entertainment, a cutting-edge spa with a world-class edge. We're seeking creatives, innovators and disruptors who challenge the status quo and ready to be agents of change as we usher in one of the most exciting, progressive and...

  • Food & Beverage Reservations Agent

    6 days ago

    Gold Coast, Queensland, Australia Mondrian Seoul Itaewon Full time

    Join to apply for the Food & Beverage Reservations Agent role at Mondrian Seoul Itaewon3 weeks ago Be among the first 25 applicantsJoin to apply for the Food & Beverage Reservations Agent role at Mondrian Seoul ItaewonCompany DescriptionMondrian is a way of travel. With its groundbreaking design and progressive programming, it is a "must" destination for...

  • Food & Beverage Reservations Agent

    3 days ago

    Gold Coast, Queensland, Australia Mondrian Seoul Itaewon Full time

    OverviewMondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia's most iconic coastal destinations. Mondrian is at the heart of exciting cultural scenes, providing a playful framework for guests and locals to immerse themselves in the culture of each city it inhabits. Join our cultural precinct of imaginative spaces that...

  • Food & Beverage Reservations Agent

    4 days ago

    Gold Coast, Queensland, Australia Mondrian Seoul Itaewon Full time

    Overview Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia's most iconic coastal destinations. Mondrian is at the heart of exciting cultural scenes, providing a playful framework for guests and locals to immerse themselves in the culture of each city it inhabits. Join our cultural precinct of imaginative spaces...

  • Food & Beverage Reservations Agent

    5 days ago

    Gold Coast, Queensland, Australia Mondrian Full time

    **Company Description**Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a "must" destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and...

  • Food & Beverage Reservations Agent

    4 days ago

    Gold Coast, Queensland, Australia Ennismore Full time

    Mondrian Gold Coast | 50 The Esplanade Burleigh Heads, QLD 4220, AustraliaMondrian is a way of travel.With its groundbreaking design and progressive programming, it is a "must" destination for locals or travellers.Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone.Mondrian...

  • Reservations Sales Agent

    6 days ago

    Gold Coast, Queensland, Australia Village Roadshow Limited Full time

    **Reservations Sales Agent****Full Time | Salary****Sea World Resort, Main Beach Gold Coast****About the role**:Based at Sea World Resort you will facilitate room availability and hotel rates via Opera PMS ensuring data integrity and accuracy in all tasks.**Duties**:- Coordinate room revenue on a daily, monthly and annual basis- Allocate guest room bookings-...