Policy & Communications Specialist

Company Description

Welcome to This Australian Life.

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not see where we can go?

**Job Description**:
The Claims Policy & Communications Specialist is responsible for the development, maintenance and implementation of best-in class collateral and procedures required to support claims handling and settling activities in line with regulatory requirements. 

A key accountability of this role will be to provide effective, fit for purpose knowledge artefacts that cater to the evolving needs of the business and regulatory landscape.

In this role you will be responsible for:

- Development, maintenance and implementation of best-in-class collateral required to support claims handling and settling activities in line with regulatory and brand requirements.
- Development and maintenance of policies, procedures and guidelines to support claims handling and assessment.
- Ongoing oversight of of internal claims policies and procedures to ensure adherence to regulatory requirements and the TAL's claims philosophy.
- Manage small to medium sized projects or initiatives to improve TAL's compliance with regulatory obligations and/or service provision to customers.
- Supporting the creation claims system guides, where required.
- Input into the due diligence process relating to policies & procedures and, where required, claims collateral.
- Content creation and presentation at change briefing sessions.
- Scoping and sizing of work activities and involvement in business prioritisation sessions.
- Ensure changes are well imbedded and that claims staff have the required knowledge artefacts and tools to perform claims handling and settling activities.
- Creation and maintenance of Life Insurance Code of Practice process artefacts including guides and process maps.
- Developing key stakeholder relationships in order to ensure the best service is delivered to customers.
- Supporting the creation of content for tenders and regulatory responses, as required.
- Staying abreast of internal and external developments so that future impacts on the business can be identified.
- Contribute to the technical development of the team through coaching and mentoring.
- Support ongoing strong risk culture within claims.
- Representation at various industry forums, where required

**Qualifications**:

- Minimum 3 years experience in Life Insurance Claims, or similar role with exposure to correspondence, guideline or procedure drafting.
- Strong communication skills, both written and verbal.
- Well developed analysis and problem solving skills.
- Well developed self-management skills including planning, prioritising and time management.
- An ability to develop strong working relationships across departments and business units.
- Strong stakeholder management skills.
- An understanding of change management prinicples and practices.
- An understanding of project management prinicples and practices including scoping and sizing work activities.
- Strong interpersonal skills and ability to work both autonomously and as part of a team.
- An enthusiastic approach to work and willingness to help with tasks at hand.
- Sound understanding of the legal and regulatory framework surrounding life insurance and and managing risk in a claims environment.
- An enthusiastic approach to work and willingness to help with tasks at hand
- Proficient level of skill using Microsoft Office (Word, PowerPoint, Excel, Visio and Outlook)

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

Additional Information

Work is a big part of this Australian life, and we work hard to make it one of the best parts. We don’t just say it; we do it. We offer a workplace that’s inclusive and flexible, supporting our people with options that let them make the most of their careers.

We know the value of having different people from all walks of life, with varied points of view and attributes regardless of their age, ethnicity, religion, sexual orientation, gender identity, intersex status or any disabilities they might be living with. We strive for a diverse and inclusive workplace where a sense of belonging encourages people to bring their full selves to work.

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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct