Customer Engagement Manager

Join an organisation to make a difference in the future of education
- Continuously learn and grow your tech skills and experience
- Birthday Leave, Salary sacrifice, flexible working hours

Are you looking for a role that is all about developing customer relationships and leading a team to deliver exceptional customer experiences? Would you like to be part of a team that is passionate about technology, motivated, and customer-focused that thrives on a challenging and rewarding environment?

**Here is an opportunity for you to consider**

We have an exciting opportunity for a
**Customer Engagement Manager** to join the RTG team, based in Melbourne. You will lead a fantastic customer team to continue to deliver exceptional customer experiences for a portfolio of educational and other industry customers across Australia.

You will build strong and enduring relationships with multiple customer stakeholders taking ownership of the success of all RTG’s engagements and the service we provide - you will be a true advocate for the customer and collaborate effectively across RTG.

You will provide strategic advice and direction to RTG customers as well as to your team. You will be supported by fantastic consulting and specialist teams and your responsibilities will include:

- Ownership of successful customer relationships across a portfolio of managed services customers.
- Addressing customer’s pain points through the effective use of technology
- Providing strategic advice and direction to customers to see the customers grow
- Driving customer retention and high customer engagement
- Leading the team to continue to deliver an exceptional customer experience
- Collaborating with the RTG team to ensure services are delivered to budget, schedule, and desired outcomes for our customers
- Develop and execute Customer Strategies and Roadmaps
- Creating a high-performing and continuous learning team culture
- Contribute to the growth of our people and the RTG business

**To be successful in the role you will bring the following**:

- Proven track record in developing and maintaining exceptional customer relationships
- Strong leadership skills, with the ability to influence and bring people on a journey. Solving problems collectively.
- Ability to being able to communicate ideas to diverse groups which include specialists such as technical staff, academic staff, C-Suite, and Boards with equal clarity.
- High energy and passion and the ability to operate collaboratively
- A growth mindset and ability to embrace challenges, change, and continuous learning

**Past roles you may have had**:

- Service Delivery Manager, Relationship Manager, or the like (10+ staff ideally) including strategy, planning, and resource management
- A background working within an educational institution driving technology initiatives for teachers and students from K-12 is advantageous but is not critical if you have the right skills, expertise, and a proven track record to adapt and learn.

**Who is RTG?**

RTG is an Australian-owned national Consulting and Services business that commenced in 1985. Our cohesive team provides consulting services, solutions, and day-to-day support mainly in 'care' industries such as education, the aged, health care, and not-for-profit. We believe in what our customers want to achieve and how we can partner with them to Make a Difference in reaching those outcomes. Our high customer net promoter scores are a testament to our team's expertise and attitude.

Our people are driven by the fact that we can make a difference/ an impact on something meaningful - technology is the enabler, not the outcome. Our focus is on people and what they want to achieve and then how we can collaboratively develop a plan forward.

**Why join RTG?**
- We are a value-driven organisation and our latest value is ‘constantly developing’ as our culture encourages being curious, open, and reflective and learning and helping others to learn.
- We have a continuous learning environment and invest in the training and development of our people encouraging them to learn from exposure to different technology, as we always strive to stay a step ahead
- As RTG is vendor agnostic and our solutions are not just about the technology but include strategy development, change management, organisation structure, and technologies.
- We are agile and nimble and provide our people with challenging work whilst providing work-life balance.
- We support our great people in their lives and understand there are things other than work on their minds.
- We care for the well-being of our employees offering EAP assistance, Birthday Leave, novated leasing, salary sacrifice, employee discounts on health and fitness products, electronic items, movie tickets, and many more

**Please Note**

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