Home Claims Officer

3 days ago


Sunshine Coast, Australia Youi Pty Ltd Full time

Join our dynamic team as a Home Claims Officer in our Sunshine Coast HQ.

As a Home Claims Officer, your role will be central to Youi’s reputation and relationships. You will play a crucial role in end-to-end service delivery of claims when our customers need us the most.

By being the point of contact for clients and all service providers, you'll utilise your exceptional problem-solving and communication skills to ensure our Youi clients have a positive and memorable claims experience.

**Responsibilities**:

- Manage your own portfolio of claims
- Help our customers in their time of need by processing their claims from start to finish
- Problem solving on a daily basis to reach outcomes that work for both our clients and Youi
- Be a direct point of contact for customers, service providers and Assessors to ensure the smooth processing of each claim within your portfolio

**A bit about you**:

- Exceptional verbal and written communication skills, with the ability to effectively present and articulate information
- Experience in administration, with high attention to detail
- Strong problem-solving skills and sound decision-making capabilities
- Familiarity with case or portfolio management is a plus

**What We Offer**:

- Monday - Friday role (no weekends)
- 22 Days Annual Leave, plus volunteer leave and Annual Salary Reviews
- Career progression opportunities - we believe in promoting from within
- Paid induction training and ongoing career development
- Onsite Barber, Brow Bar and Massage
- Games Room and free use of the Youi Bicycle Fleet
- Boxing, Pilates, HIIT & Strength, Yoga, Run/Walk Club, and Mindfulness classes
- Free Skin Checks, Flu Jabs and Wealth Mastery Sessions
- Onsite Car Detailing Service
- Discounted Insurance Products
- Great Work Life Balance with set start and finish times
- Casual Dress code
- Free use of Olympic size Pool and Gym
- End of Trip Facilities

Don't tick every box? We understand that many skills are transferable, so even if you don't tick all the boxes, we encourage you to apply.



  • Sunshine Coast, Australia Ambrose Construct Group Pty Ltd Full time $60,000 - $80,000 per year

    Our Claims Services team is expanding Are you seeking full time employment in a company that values all staff equally and consistently works towards building great team culture? Ambrose Construct Group are a nationwide industry leader in insurance building repairs. We pride ourselves on providing unrivalled Customer Satisfaction and Quality Workmanship...


  • Sunshine Coast, Australia HAYS Full time

    National Insurance Company - Permanent Full Time - Sunshine Coast/North Brisbane - $75,000-$85,000 + super **Your new company** This role is with a National Home Insurance Company, based in either North Brisbane or Sunshine Coast. **Your new role** As their Claims & Assessment Consultant, you will be responsible for the end-to-end management of allocated...


  • Sunshine Coast, Australia ODIN Insurance Full time $60,000 - $80,000 per year

    Job Title: Administrator / Claims Support – Insurance BrokerageMaroochydore, QLD | Full-timeAre you highly organised, detail-focused, and looking to join a supportive team in the insurance industry? We are a growing insurance brokerage based in Maroochydore, seeking an Administrator / Claims Support Officer to help manage day-to-day administration and...


  • Sunshine Coast, Australia Open Full time

    **Role** Complex Claims Specialist **Department** Customer Operations **Location** Sunshine Coast or Melbourne - Hybrid **Schedule** Full-time **Open Insurance**: We’re on a mission to provide the best insurance experiences, at the best price, for the world. Come join us! **The team**: You will join our Technical Claims team, working with a carefully...

  • Claims Officer

    6 days ago


    Gold Coast, Queensland, Australia City of Gold Coast Full time $60,000 - $100,000 per year

    About The TeamThe Insurance Services Branch manages The City's Insurance portfolio consisting of General Insurance and Workers' Compensation. The General Insurance unit handles the City's Industrial Special Risks, Motor Vehicle, Public Liability, Professional Indemnity, Councillors' & Officers', Employment Practices Liability, and Contract Work's...

  • Claims Advisor

    1 week ago


    Sunshine Coast, Australia Youi Pty Ltd Full time

    **Why Youi** Youi is a global company built on a passion for excellence and a burning desire to be the insurer of choice! We are a pioneering company, changing the face of Insurance in Australia and we've only just begun. We have over 1600 staff globally and offices located in 3 countries. Our company values are easy to explain - we are dynamic, human,...


  • Sunshine Coast, Australia Budget Direct Full time $60,000 - $90,000 per year

    Motor Claims Consultant - KawanaAre you passionate about helping others and enjoy building relationships? Join our Kawana team as a Motor Claims Consultant. You'll play a crucial role in assisting our customers when accidents happen, ensuring their experience is smooth and positive from start to finish. If you love problem-solving and providing exceptional...


  • Sunshine Coast, Queensland, Australia Youi Insurance Full time $60,000 - $90,000 per year

    Step into a role that's all about taking action, where you'll navigate negotiations and learn technical aspects of the claims process. If you pride yourself on delivering fantastic customer service, and are seeking a challenging and rewarding opportunity, exploring the role of a Recoveries Advisor could be a fantastic next step for you.About The RoleAs a...


  • Sunshine, Australia Auto & General Insurance Full time

    **The role** Reporting to the Home Assessing Team Leader, the Desktop Assessor is responsible for the end-to-end management of allocated claims. You will establish the cause of damage as well as determining the scope and cost of repair to insured properties, whilst maintaining excellent customer service. - Conduct desktop assessments of insured properties...


  • Sunshine Coast, Australia Abide Interiors Full time

    This is a fulltime office based role working from our Kunda Park Head Office reporting to the Operations & Warehouse Manager. The purpose of this role is to schedule and dispatch orders, provide delivery quotes and administer company inventory Some of the responsibilities include: - Daily booking of national deliveries with various transport carriers -...