Community Facility Booking Officer

**Position No**: 052/2025
**Work Type**: Permanent - Full Time
- Are you driven by the opportunity to work for a thriving regional City committed to organisational excellence?
- We work together with you to create a culture based on respect, trust and inclusiveness.
- We embrace flexible working conditions and are always open to discussing your individual requirements so that you get to create your own experience with us.
- A leading survey recently found Mandurah is one of the top 10 domestic regions Australians would choose to work from when working remotely.

The City of Mandurah is seeking an experienced and motivated individual to join the Recreation Services team in the permanent, full-time role of Community Facility Booking Officer. This position is responsible for delivering a high-quality, customer-focused booking service for the City’s hireable community facilities, including halls, reserves, sporting assets and public open space.

This position involves providing end-to-end support throughout the booking process, as well as managing ongoing relationships with regular and seasonal facility hirers. You will also play a key role in promoting the activation of community spaces and maximising their use.

**Imagine a future with us**

The City is one of the main cultural ambassadors and project leaders for Mandurah. We not only support and empower local businesses, create local jobs and opportunities but foster innovation and creativity in enterprise whilst considering the impact to our beautiful environment. At the City of Mandurah we are building a thriving City connected to its people and nature, delivering possibility for everyone.

At the City, we look out for one another, prioritise respect, are fair, look after your development and wellbeing, foster an inclusive culture and embrace diversity in all forms. We are committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted and achieve their full potential. Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. At the City you will find unrivalled opportunities to succeed and realise your full potential.

**But enough about us, let’s talk about you**

You will:

- Administer and manage bookings across City owned and managed facilities, halls, pavilions, open spaces, and sporting reserves (herein referred to as _hireable City assets_) to ensure optimum usage, operational efficiency, and exceptional customer satisfaction.
- Liaise with the community, commercial operators, not for profit groups, sporting clubs and recreation groups.
- Collaborate with City Officers in implementing the Asset Management Program and cleaning requirements for Council’s hireable City assets, including managing bookings and utilisation to facilitate works scheduling.
- Maximise the use of hireable community assets and identify opportunities to enhance utilisation through effective strategies for promotion

**To be successful you will have**:

- Certificate III in Business Administration or relevant work experience (2 to 3 years)
- Hold a current unrestricted C class national driver’s licence
- Demonstrated capacity to deliver a community facilities booking service through an online platform
- Demonstrated experience in delivering a quality customer service experience.
- Demonstrated understanding of community organisations and working with key stakeholders.
- Demonstrated computer skills in Microsoft Office programs
- Ability to work some evenings as required.
- Understanding of Local Government environment (desirable)
- Sound Financial Management skills to oversee accounts receivable process within the facilities booking system
- As part of our recruitment process, you will be required to complete a drug and alcohol test.

**The finer details**

This permanent full-time position attracts a competitive Level 4 annual remuneration of $81,985 - $88,153 per annum dependent on qualifications and experience and a wide range of benefits to reward your contribution. We are committed to creating a diverse and inclusive workforce. All qualified applicants will receive consideration for employment regardless of their background, identity, experience, ability or thinking style.

**Why work with us?**

You will be working for the City of Mandurah, an employer of choice and one of Western Australia’s fastest growing local authorities. Our vision at the City is “Woven by waterways, a City that is thriving and connected to its people and nature” and all our employees instil the values of connected, integrity, excellence, courage and innovate.

We are committed to creating and maintaining a child safe organisation where protecting children and preventing harm is embedded in the everyday thinking and practice of all employees and volunteers.

There are many advantages in working for the City, including:

- A fair salary - enjoy great work conditio