Community Engagement Officer

13 hours ago

Mandurah, Western Australia Dovida Australia Full time $104,000 - $130,878 per year

About this opportunity
As a Community Engagement Officer you'll be at the forefront of expanding Dovida's reach—researching and building new referral networks, strengthening existing partnerships, and showcasing our services at community events and expos. As the first point of contact for clients and families, you'll provide expert guidance on home care options. Combining relationship-building, consultative sales, and outstanding customer service, you'll help Dovida grow while ensuring every client feels supported and valued.

Why join us?

  • A rewarding career where you can make a positive difference in the lives of seniors and their families.
  • A company that recognizes and appreciates the value of the work that you do.
  • A fun and supportive team
  • Annual Appreciation Day
  • Access to our Employee Assistance Program
  • Birthday Day Off
  • Car & phone allowance attached

Key Responsibilities
Grow our network – Research, pursue, and maintain referral sources to expand Dovida's reach.

Build strong partnerships – Engage with referral providers through calls, meetings, presentations, and community events.

Be the first point of contact – Respond to new service enquiries and guide clients and families toward the best home care options.

Deliver outstanding service – Provide responsive, empathetic, and professional support to clients, families, caregivers, and partners.

Drive results – Work with the leadership to achieve networking and onboarding targets while identifying future opportunities.

About you

  • Previous and relevant experience working with seniors or aged care.
  • Great customer service manner
  • Highly efficient and organized with proven time management skills.
  • Able to work under pressure and multitask shifting priorities.
  • Strong written and verbal communication skills
  • Administrative experience and competent in using computers and systems
  • Must hold a valid Australian Driver's Licence

ABOUT US
Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

Australian work rights
Applicants must have permanent or temporary rights to work in Australia with no restrictions.

How do I apply?
Please submit your resume and a cover letter detailing your suitability for this role.

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