Night Support Officer

**Job no**: 574802
**Work type**: Part-time
**Location**: Melbourne - Burwood
**Categories**: Administration, Customer Service
- Based at our Melbourne, Burwood Campus
- 2 x Part-time (9.19 and 12.13 hours per week) and continuing flexible ordinary hour span
- HEW 4 $76,967 - $81,585 + 17% Superannuation (pro rata, part time)

**Why work with us?**

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

**Who are we?**

Deakin is a cutting-edge public university in Victoria, revolutionising education with 61,000 students across seven campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, Deakin University Lancaster University Indonesia (DLI), GIFT City, India and our dynamic online Campus. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.

**As a Night Support Officer, you will**:

- Be the go-to support overnight - assist residents, respond to inquiries, and keep our community safe and running smoothly.
- Deliver exceptional service by anticipating needs, solving problems fast, and ensuring every stakeholder interaction is a positive one.
- Drive improvement - bring fresh ideas, embrace change, and help us streamline processes with practical, real-world solutions.
- Be a team champion - communicate openly, lift others up during busy times, and thrive in a culture that values inclusion and diverse perspectives.
- Stay on top of your game - plan your time, track your progress, and collaborate with others to get things done efficiently and effectively.

**To be successful, you’ll have**:

- Completion of an Associate Diploma level qualifications with relevant work experience or a certificate level qualification with post-certificate relevant work experience; or
- Completion of a post-Trades Certificate or Advanced Certificate and extensive relevant and on the job training; or
- An equivalent combination of relevant experience and/or education/training

This position is designated a flexible ordinary hours span position due to operational needs. Hours will be 5am - 8am three or four days per week. A 20% flexible loading applies to every hour worked outside the University Ordinary Hours of Work. Information about Flexible Ordinary Hours Span can be found in the Deakin Enterprise Agreement under Clause 43

**Here's how to apply**:
Please submit your updated resume and a short cover letter outlining your skills and experience.

For a confidential discussion regarding this role, please contact James Hawley (General Manager, Burwood) on 03 9244 6584

**Applications for this position close on 31 July.**

**Are You Ready?**

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

**Advertised**: 17 Jul 2025 AUS Eastern Standard Time
**Applications close**: 31 Jul 2025 AUS Eastern Standard Time