Client Service Administrator

**Company Description** Who we are**:
atWork Australia is a leading employment services provider working with Australians living with disability, injury, health condition or those who require additional support, across the nation. We empower our clients, supporting them to build better working lives.

To do that, we work with people to identify their goals and aspirations, build skills and job-readiness, and support them through interviews and into employment. We also work with prospective employers to ensure their needs for recruiting new team members are met. In short, our approach is to support a person in the way that best helps them transform their life, in pursuit of our belief that work’s for everyone.
**Job Description** The Position**

We have an exciting opportunity to join our team in Midland. If you are looking for work with purpose that has that ability to change peoples’ lives for the better, we want to hear from you. The right person has great opportunity for career progression within the team.

Your responsibilities will include but are not limited to:

- Meet and greet all visitors to the office
- General administrative tasks such as filing, scanning, and scheduling
- Welcome and assist clients and visitors at a reception desk
- Assisting with mailing and accepting deliveries of letters and small parcels
- Facilitating online orders for office supplies and services, including management of stock levels.
- Provide excellent customer service to colleagues and clients
- Keep the reception areas clean and tidy
- Engage with our friendly, fun, supportive, and inclusive team

We are looking for a well presented, confident and friendly individual, with an exceptional telephone manner, proactive approach to work and a CAN-DO ATTITUDE. You will also have:

- Proficient in the use of MS Office, including Outlook, Word, PowerPoint, and Advanced Excel skills
- Attention to detail
- Customer service skills
- Professional written and verbal communication and numerical skills
- Strong prioritisation skills while maintaining a flexibility to operate in an environment of change and continuous improvement
- Ability to treat all sensitive information with professionalism and confidentially, ensuring compliance with all policies and procedures
- Demonstrated ability to work independently and within a group environment
- Analytical and problem-solving skills
- Ability and flexibility to adapt to changes
- Experience using a database or client management software

You will be working with a vibrant, collaborative and goals focused team of employment services professionals from diverse backgrounds, who are all seeking to have impact in the diversity and inclusion space.
**Qualifications** Attributes and Experience**
- Experience in customer service or a client facing role, minimum one year’s experience;
- Ideally, demonstrated experience of working with people overcoming challenges;
- Happy and confident liaising with multiple external and internal stakeholders;
- Confident working to KPIs and making placements that result in sustainable and lasting employment for our clients/employers;
- An overall desire to be part of our broader atWork Australia family, with a true belief in our purpose: to connect people and business, so both can thrive; and
- Hold a current Drivers Licence.

**Additional Information** What we will give you**
- Ongoing career development and national opportunities, as well as on the job training
- Access to MedHealth Academy including your own professional development plan inclusive of individual training and mentoring
- Opportunity to complete a Certificate IV in Employment Services *conditions apply
- Job stability and guaranteed full-time hours
- Achievable quarterly incentive scheme
- Access to a range of benefits including discounts for health insurance, access to psychology services, ability to purchase additional leave, roadside assistance and paid parental leave.

**APPLY NOW**

**A fantastic place to work.**

atWork Australia strives to create a working environment that is supportive, friendly and focused on everyone working together as a team. We foster a fun yet high-performing culture, where we work together, collaborate, and help each other thrive.

**A passion for helping people.**

**You are welcome here.**

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.