Receptionist

**About Us**:
At earLAB, we're dedicated to redefining ear health and hygiene. As a modern, independent clinic in Footscray and Richmond, we’ve been making waves in the audiology field since 2018. Our mission is to enhance ear care and hearing health, and we’re passionate about creating positive impacts on our clients' lives.

**The Opportunity**:
We’re on the hunt for a part-time, dynamic Receptionist who is mature, motivated, and ready to make a long-term commitment. If you’re experienced, reliable, and thrive in a client-focused environment, this role is perfect for you. Join us and become an integral part of Melbourne’s leading Specialise clinic.

**What We Value**:

- **Integrity**: A genuine, people-oriented approach.
- **Team Spirit**: Strong work ethic and collaboration skills. Be part of a supportive, fun and professional team.
- **Customer Service**: Exceptional relationship-building and communication skills. Make a meaningful impact on the lives of our clients.
- **Proactivity**: Excellent time management, problem-solving abilities, and a solution-oriented mindset.

**Why Join Us?**

At earLAB, we put our clients first and are committed to making a difference. We also believe in supporting our team, offering a positive work environment and opportunities for growth.
- Offer discounts on our products or services
- Quarterly team-building events with the entire team, featuring enjoyable food and recreational activities
- Birthday incentives
- Our modern environment not only enhances your understanding of these crucial aspects but also equips you with practical skills to promote and protect auditory well-being.

**About the Role**:
As the first point of contact for our clients, you’ll play a crucial role in ensuring a top-notch customer experience. Working closely with our Audiologists, you'll help manage client interactions and support the smooth operation of our Richmond office.

**Role Details**:

- Location: Richmond office
- Days: Thursday, Friday - 9AM to 5PM, and Saturday - 9AM to 3PM. [3 days]
- Training: Comprehensive on-the-job training provided

**Key Responsibilities**:

- Greet and assist clients warmly
- Update and maintain client records
- Coordinate appointments and follow-ups
- Handle client payments and resolve billing issues
- Oversee office supplies and maintain a clean reception area
- Collaborate with team members and support additional tasks as needed

**Skills and Experience**:

- Friendly and professional demeanor
- Well-organized with excellent attention to detail
- Ability to multitask and manage client relationships effectively
- Proficient with computer systems and data management
- Previous receptionist/administration experience (preferably in a medical setting)
- Strong communication skills and a positive attitude

**About You**:
You are a reliable, experienced, and personable professional who is eager to contribute to a thriving clinic. With at least two years of experience as a receptionist or in administration, you're ready for a long-term role where you can grow your career.

If you’re excited about this opportunity and ready to join a forward-thinking team, click the APPLY link to submit your resume and a cover letter detailing your interest and qualifications.

**Requirements**:

- Must currently reside in Melbourne.
- Must have working rights in Australia.

**Job Type**: Part-time

Pay: $45,000.00 - $53,000.00 per year

Expected hours: 18 per week

**Benefits**:

- Maternity leave
- Parental leave

Schedule:

- 8 hour shift

Supplementary Pay:

- Penalty rates

Application Question(s):

- We must fill this position urgently. Can you start immediately?
- You should be available to work on Saturdays
- Are you currently residing in Melbourne?

**Experience**:

- Medical receptionist: 1 year (required)
- Customer service: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 15/09/2024
Expected Start Date: 12/09/2024