Operations Governance

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**Job no**: M4QT3

**Category**: Insurance Operations, Operations

**Acknowledgement of Country**:
Hostplus acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past, present and emerging.

**About us**:
At Hostplus, we passionately provide our over 1.7 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?

**About the role**:
As the Operations Governance & Compliance Manager, your primary objective is to lead and manage the operational compliance, incident management, and complaints management of the internal and external governing framework.

Working closely with internal and external stakeholders, you will ensure compliance with the management program, contributing to the fund's overall obligations.

Demonstrating ownership and an agile approach, you will strive for operational and service excellence within the business.

Key responsibilities include managing the incident management program, setting standards for external and internal services, cultivating effective relationships with internal and external stakeholders, and collaborating across various business teams. Your role extends to ensuring the fund has the right governing infrastructure to cater for all compliance and regulatory management frameworks t operate the fund.

You will also be responsible for implementing operational processes aligned with APRA guidelines, ensuring project and program completion, and providing comprehensive reports to executive management. Additionally, as a change agent, you will drive business and cultural transformation programs, contribute to process improvement initiatives, and actively participate in new developments within the organization. Join us in this critical role where your expertise will shape and enhance operational governance and compliance at our organization.

**About you**:
We are looking for an individual with over 5 years of experience in Superannuation administration, equipped with a strong background in incident management. Your understanding of customers' needs is crucial for success in this role, coupled with a proven track record of effective production planning and scheduling. With a solid administrative knowledge base, you bring the expertise needed to navigate the complexities of insurance operations.

**Why work for us**:
Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:

- 15% superannuation.
- Access to subsidised financial advice.
- Salary packaging.
- Flexible work arrangements.
- Excellent EBA based conditions eg: including generous, flex leave, paid parental leave, long service leave at 5 years, additional leave over Christmas shutdown.

**How do I apply?**

We are passionate about creating an inclusive workplace that promotes and values diversity. We believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our members, and the communities we operate in.

**We Care**: We care about our work, our clients and colleagues.

**Better Together**: We’ve got each other’s backs, and we never walk alone.

**Go For it**: We are optimistic, and we focus on solutions, not problems.

**Keep it real**: We are honest, genuine, straightforward and transparent.

**Be Proud**: We are proud of who we are and the work we do every single day.