Medical Secretary/ Executive Assistant

2 weeks ago

Sydney, Australia The Vein Institute Full time

**Senior Medical Secretary**

**(Patient Liaison Manager and Executive Personal Assistant)**
- Dual Role with Competitive salary well above the Health Professionals Award_
- Small professional team._
- Opportunity for growth in a direction that supports your talents_
- Great CBD location across from Hyde Park, near public transportation and shops_
- Parramatta one day per week_
- . Full time, permanent position_
- . Occasional Saturday clinics_

**About the business**

The Vein Institute is a modern boutique clinic founded to care for patients with varicose vein disease. Our philosophy is to offer walk-in, walk-out treatments which are safer than traditional surgery, without the need for hospital admission or general anaesthetic. We place a strong emphasis on providing a warm relaxing environment for patients in addition to offering convenient hours.

**About the role**

As a **Patient Liaison Manager** at The Vein Institute, you will be responsible for delivering customer experience excellence by:

- Managing the front desk and directing enquiries accordingly
- Supporting patients using high level liaison skills to ensure patients understand process, treatment plans and finance options.
- Maintaining a computerised patient management system (PMS) by scheduling patient appointments and generating accurate invoices
- Maintaining the current filing and database system, and looking for ways to improvement opportunities
- Following billing guidelines and demonstrating an understanding of Medicare rebates and billing codes
- Maintaining a cohesive patient and workflow by scheduling appointments to make effective use of specialists’ time.

The role requires a confident person who has the ability to speak to potential and current patients and assist them with understanding the recommended treatment plans. You will have a dedication to patient care and strong communication skills (in-person, over-the-phone and written). You will be able to speak about healthcare and treatment plans. The PLM role is not your average health administration role.

As the **Executive Personal Assistant** at The Vein Institute you will be responsible for:

- Flight and travel bookings, itineraries
- Diary Management
- Assisting with meeting preparation
- Auditing reports
- Support strategic planning
- Adhoc administrative tasks

**Skills and experience**
- 3 years Medical Reception/Administration experience highly regarded or
- 2 years experience Senior Receptionist
- Effectively use practice software packages including:

- Practice Management Software;
- Encrypted software communication tools (e.g. Healthlink, Argus);
- Xero or other accounting systems;
- Relevant business qualifications are desirable.
- Demonstrated experience and capabilities in operational aspects of sales, marketing, IT and patient services are highly desirable.
- A mature, responsive and patient-focused attitude is required.

NOTE: Cover letters are accepted should you wish to provide one.

**Job Types**: Full-time, Part-time
Part-time hours: 38 per week

**Salary**: $70,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- SYDNEY CBD, NSW 2000: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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