Housing Officer

**Housing Officer**
- Are you passionate about supporting your community?
- Permanent Full-time opportunity in Canberra

**The Organisation**

SEARMS is a registered National Regulatory System for Community Housing Providers (NRSCH) Aboriginal Community Housing provider (ACHP). We have served Aboriginal communities in regional NSW since 2003.

Our portfolio is complex. We own and manage our own 45 properties as well as 133 properties owned between 10 other Aboriginal organisations (including Local Area Land Councils) and 63 Aboriginal Housing Office (AHO) NSW (state-owned assets) under 16 different service agreements

The gaining of our accreditation as a Tier 3 provider under NRSCH confirmed our commitment to best practice generally. At that time, SEARMS was one of only 24 ACHP’s nationally and one of only 10 such organisations in NSW. We have also been recognised by the AHO NSW as a ‘growth provider’ - assessed as having the structure and internal capacity for additional management transfers.

In 2024, SEARMS achieved ASES accreditation (Australian Service Excellence Standard). This is another level of achievement for the organisation.

As part of its growth strategy, SEARMS has established a Canberra office to complement its Batemans Bay head office. As such, we are constantly looking for people who are passionate about serving their community. We have a number of positions currently available.

Joining an organisation in the midst of exceptional growth can be challenging Every day there are challenges, and it requires a solid grounding of skills, resilience and initiative to thrive. If you feel this could be you, we offer an excellent range of benefits including:

- An opportunity to support organisational growth and development while delivering community outcomes.
- Full non-profit status with salary sacrifice available to reduce tax and increase your take home pay

To thrive in this working environment, you will be culturally sensitive with compassion, empathy and a genuine interest in people. Leadership, resilience and the ability to work under pressure are also essential, as is professionalism, integrity and ethical behaviour.

**The Role**

The primary purpose of the Housing Officer role is to ensure the effective and efficient management of assigned tenants in accordance with the RTA and SEARMS values.

The Housing Officer represents property owners and liaising with tenants (and their supports) in accordance with relevant legislation & housing policy.

**Essential Criteria**:

- Cert IV in Social Housing or Property Services
- Proven experience and knowledge in the fields above, minimum 3 years.
- An awareness of, or the ability to gain knowledge of the regulatory and compliance frameworks that SEARMS works within, particularly the Residential Tenancies Act and NSW Civil and Administrative &Tribunal.
- Exceptional time-management and multitasking abilities.
- Strong communication and interpersonal skills.
- Proactive approach to identifying and resolving issues promptly
- Ability to handle conflicts and emergencies calmly and effectively
- High level of professionalism, reliability, and integrity
- Highly developed computer literacy skills in Microsoft Office software: including Word, Outlook and Excel.

**Desirable**:

- Aboriginality
- Knowledge of, and commitment to, relevant policies, practises and standards, including WHE, EEO and the NRSCH standards

**Mandatory employment criteria**:

- Vaccinations - COVID 19
- Working with Children Check or Working With Vulnerable People (ACT) Check
- Criminal record check providing suitable clearance to work with vulnerable members of the community
- Full Driver’s License
- Health and Fitness assessment (ability to walk 1km, ability to lift 15kg)

**For full details of the role, please contact SEARMS’ Chief Business Officer Rosie on 1800 138 425.**

**Job Types**: Full-time, Permanent

Pay: $35.00 - $37.00 per hour

Expected hours: 38 per week

**Benefits**:

- Salary packaging

Schedule:

- Monday to Friday
- No weekends

**Education**:

- Certificate I - IV (required)

**Experience**:

- real estate/social housing: 3 years (required)

Work Location: In person

Application Deadline: 06/10/2024
Expected Start Date: 14/10/2024