Customer Service Agent

2 weeks ago

Melbourne City Centre, Australia Probe CX Full time

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Our people are passionate, dedicated, adaptable and not afraid to have a bit of fun. If you're looking for a diverse team driven by strong, approachable leaders in a fun and dynamic environment, we can't wait to hear from you.

**Job Description**:
In this role, you will work alongside a small team to deliver world-class service to customers in an accurate & timely manner, with a strong focus on providing a fantastic customer experience.

We’re looking to take on multiple recruits to take our service to the next level. On a daily basis, you will be speaking with customers, account managers, warehouse managers, and business owners in a diverse and ever-changing role.

What you’ll be doing:
- Providing high-level customer service to both the general public and businesses-
- Placing orders, tracking orders, and handling exchanges and customer complaints- Liaising with internal departments to solve customer issues

What you need to know:
- Melbourne CBD - Hybrid mix of WFH and office after training- Full-time 12-month contract (with the opportunity to extend)- Monday - Friday on a rotating roster between 8am-8pm- 4 weeks paid training

Culture & Benefits:
- Represent a powerhouse in Australian workwear- Room for growth & development- Great reward and recognition programs- Defined pathways to leadership positions- Easy access to all forms of public transport- A fun and friendly “family” environment with regular RR events- A supportive working environment with great training & mentorship- A tight-knit & fun-loving team awaits you

What you’ll need:
- Be a clear and concise communicator both written & verbally- Tech savvy & not afraid to learn new systems- Great time management skills with a desire to work hard- Problem-solving skills along with an ability to multitask multiple enquiries- Previous customer service experience within a contact centre is desirable but not essential

WFH Requirements- Windows 10 PC and Monitor/Laptop with an i5 processor and 8GB of RAM or equivalent- Anti-virus installed and Windows defender switched- Reliable internet connection- Headset with a microphone.- NOTE: Apple Mac computers are not suitable due to system compatibility.

Our promise to you.

There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do

  • Customer Service Agent

    6 days ago

    Melbourne City Centre, Australia Probe CX Full time

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better...

  • Customer Service Agent

    5 days ago

    Melbourne, Australia IPA Personnel Services Full time

    Our client who are industry association specialists experienced at organising exceptional Trade Shows, Exhibitions and Conferences on behalf of industry bodies are currently looking for a dynamic Customer Service Agent who has strong phone-based experience and excellent computer skills. We are looking for someone that is available to commit to a 3-4 week...

  • Customer Service Agent

    2 weeks ago

    Melbourne Airport, Australia Wymap People Full time

    ASAP Start - Penalty Rates - Airport Location Wymap People are currently seek a Customer Service Agent to support our leading Ground handling client on a long-term ongoing basis. **About the role**: - Working in a fast paced environment - Entering data into required systems - Working with customers **About you**: - Basic numeric and literacy skills -...

  • Customer Service Agent

    6 days ago

    Melbourne, Victoria, Australia Global-E Online Ltd. Full time

    We're looking for a Customer Service Agent to join our vibrant support center, where every day brings new challenges and exciting opportunities to grow.At our rapidly expanding international company, we're passionate about delivering outstanding service and we do it all in English.That means all customer interactions and internal communications are 100% in...

  • Customer Service Agent

    4 days ago

    Melbourne, Australia Global-e Full time

    We’re looking for a **Customer Service Agent** to join our vibrant support center, where every day brings new challenges and exciting opportunities to grow. At our **rapidly expanding international company**, we’re passionate about delivering outstanding service and we do it all in English. That means all customer interactions and internal...

  • Customer Service Agent

    3 days ago

    Melbourne, Australia Probe CX Full time

    **About the role** We're on the lookout for Part Time Customer Service Agents to join our Melbourne team on a Fixed Term basis (20-30 hours per week, Monday to Sunday) who understands that every interaction can make a real difference in a person’s life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating...

  • Customer Service Agent

    3 days ago

    Melbourne, Australia Probe CX Full time

    **About the role** We're on the lookout for Part Time Customer Service Agents to join our Melbourne team on a Fixed Term, part time basis with potential to extend (20-30 hours per week, Monday to Sunday) who understands that every interaction can make a real difference in a person’s life. Become an integral part of a team where you'll genuinely connect...

  • Customer Service Agent

    5 days ago

    Melbourne City Centre, Australia Probe CX Full time

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better...

  • Customer Service Agent

    1 week ago

    Melbourne City Centre, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Customer Service and Sales Agent

    2 weeks ago

    Melbourne, Australia AGL Energy Full time

    As the needs of our customers change, so do we. At AGL, we believe progress is powered by our people. If you’re set on making real change for tomorrow, we have the scale, resources and ambition to get it started today. Now’s an extraordinary time to work with us. We’re taking the lead on renewables and expanding our products to make them more...