Mid Market Account Manager

3 days ago

Barangaroo, Australia Nearmap Full time

Company Description
**Help drive the growth of one of Australia’s most innovative, fastest growing tech companies.**

**We’re changing the game**

Nearmap is a pioneering Australian success story, specialising in cloud-based geospatial information services and aerial surveys. We offer our customers instant access to high resolution aerial imagery, city-scale 3D datasets and integrated geospatial tools. With planes in the air regularly capturing fresh imagery, our technology is something to be envied and we are committed to driving significant global growth.

**Job Description**:
Join this highly successful team Mid-Market Account Manager's are responsible for ensuring Nearmap extracts maximum value from all engagements with existing customers, while maintaining the retention rate and ensuring a high level of customer satisfaction. The primary focus of this role will be revenue growth and retention amongst a portfolio of key current accounts.
- Building on existing relationships to extend reach within an account.
- Ensuring maximum contract length for all contract renewals.
- Renewing contracts on time and by key deadlines.
- Setting and monitoring clear objectives for when each customer will be renewed.
- Generating suitably commercial deals that are in line with established product pricing and discounts.
- Delegating day-to-day customer support and other tasks to appropriate internal teams, ensuring customer queries are responded to.
- Acting promptly on any upsell opportunities delegated by Regional Sales Management.
- Constantly looking for and identifying upsell opportunities amongst current client base.
- Contributing to team objectives for upsell as well as individual targets.

**Qualifications**:

- Client retention and contract renewal experience
- Track record of closing deals and reaching KPIs
- Understanding of SaaS/software or subscription model
- Salesforce competent
- Microsoft office skills; Word, Excel, Outlook and PowerPoint
- Strong commercial acumen, proven ability to build and maintain relationships
- Capable of closing at all levels
- Ability to work in a fast paced, highly dynamic environment
- Excellent written, visual and verbal presentation skills
- A good brand ambassador
- Positive and energetic
- Able to work autonomously and take initiative

Additional Information
**What we offer**

Nearmap takes a holistic approach to our employees’ emotional, physical and financial wellness, with benefits that include access to our employee share scheme, short and long-term financial incentives, flexible working options and paid volunteer days. We have a strong focus on personal and career development meaning you’ll enjoy world-class enablement and training and weekly 1:1 coaching.

This is a rare opportunity to collaborate with diverse, highly skilled experts who are passionate about building industry-leading products and solutions. With so much complex and interesting work to be challenged and inspired by, you might be surprised by the pathways you find.

If you see yourself working at Nearmap, get in touch.

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