Technical Account Manager

Brennan. Where true performance thrives. 

At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. 

It's a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. 

Why join Brennan 

True performance for our customers starts with a true belief in our people. 

It's why we've structured our business to help our teams, and their talents, shine bright. It's why we've created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it's why we've built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. 

True rewards 

In addition to competitive remuneration, Brennan offers extensive benefits, including: 

• Training and certification bonuses
• Culture Awards that recognise excellence
• Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
• Vibrant, fun social activities
• Discounted hardware and software
• An environment that embraces learning and development

The Role

We are looking for an experienced Account Manager to join our team, in our Sydney office. In this role you will find yourself managing a portfolio of customers across the entire Brennan solution stack, ensuring they receive a seamless experience at every interaction. 

The role will have two primary responsibilities: driving the customer experience and ensuring patch retention and growth to meet set targets. The successful candidate will have to have a good balance between customer service, commercial acumen and a strong desire to achieve set targets. 

Key Responsibilities:

• Meeting with our customers and looking for new business and cross selling opportunities.
• Develop a deep understanding of customer's business including orchestration of strategic business planning, roadmaps and workshops, on how technology can help address their business requirements.
• Act as the main customer facing resource for a defined portfolio of customers - including responding to customer requests for information, developing and planning solution presentations and demonstrations, technical/product guidance in meetings etc.
• Plan and support local marketing activities to agreed budgets and timelines and integrate personal sales efforts with other organized marketing activities.
• Preparation of proposals, contracts and tender responses for the customers within your agreed portfolio.
• Bid management, interaction with Presales, Service Delivery and management to design solutions for our customers.
• Adhering to reporting requirements as defined by the business to assist in the account management of your portfolio.
• Developing knowledge in our product range and how to articulate the value to customers.
• Any other task/ duties aligned with your role or in support of your team as advised by your leader

What skills and experience you bring:

• Minimum 5 years ICT account management experience.
• A successful track record of achieving sales revenue targets.
• Proven ability to manage large, complex whole of business IT and Telecommunications solutions.
• Consultative sales experience and approach.
• Demonstrated ability to position and present at a C-suite level.
• Demonstrated ability to lead and collaborate with a multi-disciplined team.
• Demonstrated ability to manage the sales process and pipeline.
• Prior experience within an outsourced service delivery environment.
• Commercial experience & exposure to Presales or Solutions Architecture in as many of the following areas: IT, cloud, data, networking, unified communications,
  
  voice or telephony.