Call Centre Officer

1 week ago


Emu Plains, Australia Pivotal Personnel Pty Ltd Full time

Full time position with a package of $57K + Super
- Based in Emu Plains area
- Monday - Friday

**About the company**

Our client, one of Australia's leading producers of high quality frozen prepared meals and finger-foods is seeking customer service officers on a permanent basis.

**About the role**

Reporting to Customer Service Team Leader, this role is required to deliver a high quality, efficient, and empathetic service to facilitate best practice in assisted online ordering whilst having a broad understanding of the core customer profile. The purpose is to work within a defined framework to drive incremental sales of convenience meals to customers including (but not limited to) people who are a participant of the NDIS, customers who access Federal Government aged care funding who are either self-managed or managed through an Aged Care Provider, and private customers.

**Key Responsibilities include**:
**Y**our duties will include, but not be limited to:

- Receive inbound & conduct outbound calls to current and newly on-boarded customers
- Improve value per order through up-selling of meals
- Complete sales tasks correctly within approved business systems
- Resolve customer issues at point of contact, within delegation
- Communicate with external and internal stakeholders to assist the facilitation of on-boarding and continuity of services
- Communicate with the Care Field Team on the allocation of leads
- Instigate general inquiries, feedback and QA workflows into up-line delegations
- **Knowledge of NDIS/Home Care and/or aged care sector environments desirable - but not mandatory**:

- **Cert IV Aged Care & Disability or other qualification or experience in this field is highly desirable - but not mandatory**:

- Previous telesales and/or other B2C customer service roles in fast paced environments
- Proven experience multi-tasking within online and software environments
- Articulate and clear communicator (verbal & written)
- Strong problem-solving skills
- Good attention to detail, accuracy, and time management
- Compassion, empathy & desire to facilitate assistance to vulnerable populations
- A hands-on approach with determination to make things happen



  • Emu Plains, Australia NSW Department of Communities and Justice Full time

    Division: Corrective Services NSW - Location: Emu Plains, NSW, AU, 2750 - Req ID: 71992 **Aboriginal Services and Programs Officer, Clerk Grade 5/6** **Emu Plains Correctional Centre including Jacaranda Cottages** **Location -**Emu Plains Correctional Centre including Jacaranda Cottages **Employment type -**Ongoing full-time role (35hrs per...

  • Office Assistant

    2 weeks ago


    Emu Plains, Australia MatTek Full time

    Maintaining files both digital and printed Database management and updating Assist with incoming customer enquiries and document Analysing data and cleansing data Assisting internal and external colleagues Co Ordinate brochures and sales literature following a plan Answering phone calls and redirecting as required **Job Types**: Full-time,...

  • Customer Service

    3 days ago


    Emu Plains, Australia Lutum Australia roofing and masonry Full time

    We are looking for a reliable office all rounder that will be supporting our contracting and customer service teams in our Emu Plains office. The role is **permanent part time** with flexibility in hours and days to be agreed upon for the right person with a pro rata salary. As the role has a customer service element it is an office based position. Our...

  • Admin Officer

    24 hours ago


    Coopers Plains, Australia Tempe Tyres & Wheel Centre Full time

    Are you results-driven with loads of energy? Are you passionate about sales and the customer experience and want to be part of a dynamic team taking our business to the next level? Tempe Tyres is a leading tyre wholesaler with national distribution and well-established quality brands, and we are in pursuit of a results-driven Admin Officer to join the admin...

  • Telemarketer

    3 days ago


    Emu Plains, Australia Talent Right Full time

    We are looking for an Energetic and Results Driven Telemarketer who will support our sales and client growth. If you are passionate about Lead Generation and Pro-Active Sales and hungry to chase down project opportunities then this is for you: **Responsibilities & duties**: - Research projects that meet the company’s ideal profile. - Make outgoing calls...


  • Emu Plains, Australia Kingsway Group Full time

    **Kingsway Group - Business Development Executive** Kingsway Group are the market leaders in the provision of complete door sets to the Mental Health sector. With exciting expansion plans we are looking for a talented Lead Generation professional to join the team who is passionate about great customer experience, has a can - do mindset and enjoys a...

  • Crew Member

    2 weeks ago


    Emu Plains, Australia Red Rooster Full time

    Casual / Part-Time / Full-Time Red Rooster is Australia’s first and favourite chicken shop, loved by Aussies for almost 50 years. We are passionate about our people - that is, our crew, customers and community - and we are here to satisfy Australia’s chicken cravings. At Red Rooster we are serious about creating craveable experiences that put smiles on...


  • Emu Plains, Australia Catholic Diocese of Parramatta Full time

    At any given time, we may have a variety of primary, secondary and specialist teaching roles available across our 80 schools as well as non-teaching positions in schools and our central office that support the delivery of innovative learning and teaching to around 43,500 students. Our aim is to ensure our schools are the first choice for families, students...


  • Coopers Plains, Australia St David's Neighbourhood Centre Full time

    Are you looking for an opportunity where you can enhance the lives of others? Are you a caring and compassionate person with a sense of fun and enjoy working with the elderly and those with a disability? Are you experienced in cooking for groups of people with a person-centered approach, then this is a great opportunity to deliver our Food Services...

  • Head Groundsperson

    2 weeks ago


    Emu Plains, Australia Catholic Diocese of Parramatta Full time

    At any given time, we may have a variety of primary, secondary and specialist teaching roles available across our 80 schools as well as non-teaching positions in schools and our central office that support the delivery of innovative learning and teaching to around 43,500 students. Our aim is to ensure our schools are the first choice for families, students...