Customer Service Manager

1 week ago

Carole Park, Australia Apprise Consulting Pty Ltd Full time

Primary Metals and Alloys, a family-owned company established in 1998 in Archerfield, Brisbane, is Australia’s leading supplier of copper, brass, stainless steel and aluminum. We work closely with Australia’s leading companies to guarantee that all of our metal used in their production is of the highest quality, delivered on time and for the right price. Providing great service and high-quality material are what we have built our company on. To ensure this continues, we source all of our metal from ISO accredited mills and hold popular sizes in stock for prompt delivery all over Australia and New Zealand.

Primary Metals and Alloys based in Qld, is seeking a highly experienced **Customer Service Manager** to join their friendly team of professionals in a full time and permanent basis.

**Duties**:

- Maintain good customer relationships
- Oversee and assist with customer queries and concerns
- Process customer and supplier invoices (recipient created) using company specific software
- Provide customer summaries and reports using company specific software and excel
- Liaise with contractors and third parties to coordinate customer service outcomes
- Maintain business records
- Account reconciliations
- Ensure the company’s policies, procedures and standards are adhered to
- Co-ordination of personnel activities including but not limited to safety, training and supervision
- Report and collaborate with senior management to promote growth with customers and suppliers

Skills required:

- Customer service focused
- Proficient in Microsoft Office (Outlook, Word & Excel)
- Effective time management
- Ability to work both autonomously and in a team

**Salary**: Guaranteed annual earnings of at least $70,000 + Super

**Job Types**: Full-time, Permanent

Pay: From $70,000.00 per year

Work Location: In person

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