Test Administrator

4 days ago

Adelaide Region SA, Australia Pearson Full time

**PEARSON JOB DESCRIPTION**

**JOB TITLE: Test Administrator**

**LOCATION: Adelaide, Australia**

**DEPARTMENT: PPC Operations**

**REPORTS TO (Title): Test Center Manager**

**Summary**: The Test Administrator is responsible for administrating all aspects of the testing operations in assigned test center of Pearson Professional Centers by providing high quality on-site service in accordance with strict operational policies and procedures of the examination processes. Open to work in flexible hours between Monday to Sunday (weekend working).

**CORE COMPETENCIES**
- Detail Oriented
- Communication Skills
- Problem Solving
- Organizing Skills
- Customer Focus
- Ethics and Value

**SCOPE AND IMPACT OF JOB**

**REQUIRED KNOWLEDGE AND EXPERIENCE**

**Education and Experience**:

- One year customer service experience required
- Exposure in a testing environment strongly preferred

**Skills, Knowledge and Abilities**:

- Customer service skills required
- Strong written and oral communication skills
- Ability to communication both technical and functional
- Ability to work independently
- Effective time management skills
- Ability to handle a reasonable amount of stress
- Strong attention to detail
- Problem solving skills
- Alertness and courage
- Ethics and trust
- Knowledge in operating a computer, fax, and other office equipment

**Other (license/certification)**:

- Annual Pearson Professional Centers certification for Test Administrator required
- Must pass re-certification annually

**PRIMARY RESPONSIBILITIES**
- **Operational Administration**
- Assure equipment is operational and test stations are free of extraneous materials
- Review transmissions logs (uploading of current day’s test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically
- Communicate and work with VSS technical support to investigate and fix technical issues
- Test Center cleaning if applicable
- **Customer Service**
- Explain the test process briefly
- Escort examinee to assigned test station
- Help the examinee begin the tutorial/test
- Answer any questions before the timed portion of the test begins
- Monitor examinees
- **Quality Assurance and Continuous Improvement**
- Ensure the adherence to the Pearson Professional Center quality and security measures
- Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared

**WORK ENVIRONMENT AND CONDITIONS**

Physical requirements:

- Be comfortable to work in a quiet testing environment
- Be flexible in work hours

**Job**: TESTING CENTER

**Organization**: Assessment & Qualifications

**Schedule**: PART\_TIME

**Req ID**: 7341

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