Customer Experience Team Manager

4 days ago

Docklands, Australia Boutique Homes Full time

Bring our Customer Experience framework to life, develop a team
- Cement our position as the most loved builder
- Focus on people leadership and customer care

**What's on offer?**:
As a Customer Experience (CX) Team Manager you will lead and inspire a CX team that supports our Knockdown Rebuild customers from sales through to site with speed and accuracy, whilst delivering an awesome Customer Experience.

This role encompasses ongoing people development, leading proactive behaviours, workforce planning and workflow management.

Key responsibilities and outcomes include:

- Lead and support a customer first culture
- Improve efficiency, effectiveness and productivity
- Ensure risks are identified, documented and mitigated
- Drive positive behaviours
- Assess, manage and implement processes
- Identify and lead training opportunities
- Coach and support your team
- Actively seek to understand and implement strategies for improvement

**What can you bring?**:
As an experienced People Leader you will have high levels of Emotional Intelligence and self-awareness.

You will be passionate about people leadership, the residential construction industry and ready to take the next step in your career.

You will also bring:

- Fantastic communication and problem-solving skills
- Customer Experience capability and delivery
- Proven workflow knowledge
- A flexible and responsive approach to problem solving
- Your ability to think strategically, plan and execute
- Collaboration skills when leading a diverse team
- Resilience when building success
- Change Management capabilities

**Who are we?**:
Building superior homes for the discerning Victorian market we are renowned for innovative design and premium value.

Boutique Homes became part of the ABN Group in 2008 and holds a reputation as not only a premium quality builder, but one that’s focussed on providing a customer experience that is second to none — particularly in the knock down and build sector in Melbourne’s inner suburbs.

We pride ourselves on our people and offer future development opportunities for those wishing to progress their careers in this exciting industry.

**Why work with us?**:

- Reward and recognition programs that celebrate you
- Health and wellbeing plans that look after you, including an Employee Assistance Program
- A culture of belonging where you get to be you
- You get to take your career anywhere you dare to dream - you own it
- Hybrid work arrangements available to support you in work and life
- Volunteer opportunities with amazing charity partners
- An accessible and supportive leadership team with clear vision and purpose
- A values platform that underpins who we are and how we operate
- ABN Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion and represents the communities in which we work._

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