Functional D365 Specialist

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- Location: Canberra, Australian Capital Territory
- Type: Contract
- Job #15081

**About the role**:
Our government client is seeking a D365 Functional Consultant who will provide professional consulting services to deliver solutions based on customer needs. An expert in your field, you will be involved in all phases of a project, undertaking and leading tasks such as requirements gathering, design, implementation, testing, training, and support.

**Key responsibilities**:
The Deliverables for the Functional D365 Analyst include, but are not limited to the following:

- Analysis and evaluation of existing systems and as-is processes.
- Leading and executing the discovery, design and delivery of D365 solution following ITD’s Scaled Agile Framework, ensuring client deliverables are of a high quality and align with ITD standards.
- Understanding the modules being implemented and the setup and configuration options available leveraging the functionality of the platform.
- Documenting the changes being made and producing relevant artefacts.
- Creating and managing backlogs to support the implementation of the solution, including appropriate details and acceptance criteria.
- Identifying opportunities based on customer needs.
- Simulating and testing suggestions made to improve the target system.
- Testing functionality of the end product.
- Identifying and effectively communicating potential project risks or issues as they arise.
- Supporting data migration, mapping and importation of data into the new system.

**Mandatory criteria**:

- Experience in one or more of the following Dynamics 365 Apps, with a strong understanding of the others: Sales, Marketing, Customer Service, Field Service.
- Experience with agile delivery and the use of Azure DevOps, JIRA or similar.
- Possess a sound knowledge of Power Apps Portals or Dynamics 365 Portals, including configuration of Web Forms, configuration of Web Roles and Permissions and the basic templates.
- MS Dynamics CRM Functional Consultant/ MS Dynamics 365 Professional certification is preferred.
- Demonstrated experience in problem solving.
- Strong stakeholder management skills, including the ability to build and maintain relationships, interpersonal skills, and high-level written, documentation and communication skills.
- Demonstrated experience in implementation of Microsoft’s D365 cloud systems.

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