Client Care Administrator

**Position**: Client Care Administrator
**Reports To**: Practice Manager
**Collaborates With**: Senior Client Care and Practice Coordinator
**Location**:Auchenflower, Brisbane
**Employment Type**:Part-Time | 25 hours per week | W, Th, F

**About Therapywell**

Therapywell is dedicated to empowering individuals to reach their fullest potential through compassionate, personalised, and innovative therapeutic support. Our vision is to create a world where everyone experiences a deep sense of belonging, understanding, acceptance, and empowerment. We are guided by core values of compassion, collaboration, inclusivity, and holistic care.

**Role Overview**

**Key Responsibilities**
- **Client Care and Administration**:_
- Act as the primary point of contact for clients, offering a warm and professional reception to all visitors.
- Schedule appointments, update bookings, and oversee clinician calendars (Halaxy).
- Ensure accurate maintenance and confidential handling of client records.
- **Practice Maintenance**:_

Maintain a clean, safe, and inviting environment across all clinic areas, including:

- Surfaces in kitchens, bathrooms.
- Vacuuming and tidying
- Kitchen and Stationery Stock
- **Collaboration and Team Support**:_
- Work closely with the Senior Client Care and Practce Coordinator, Practice Manager and clinicians to ensure seamless daily operations.
- Assist in implementing administrative processes that enhance the client experience.
- Support clinic events, workshops, and other activities as needed.
- **Quality Improvement**:_
- Stay informed about Therapywell’s policies and procedures, ensuring all duties align with the organisation’s mission and values.

**Selection Criteria**
- **Essential**:_
- Strong customer service skills with a friendly and approachable demeanor.
- Excellent verbal and written communication abilities.
- Proven ability to multitask, prioritise, and manage time effectively in a dynamic environment.
- High attention to detail and strong organisational skills.
- Proactive approach to maintaining cleanliness and presentation standards.
- Proficiency with Microsoft Suite, including Teams, and general computer skills. Familiarity with client management systems is advantageous (Therapywell uses Halaxy).
- Commitment to Therapywell’s values of compassion, inclusivity, and holistic care.
- **Desirable**:_
- Previous experience in a client-facing or administrative role, particularly in a healthcare or allied health setting.
- Knowledge of mental health or therapy-related services.

**Remuneration and Benefits**
- $26-$29 per hour + super + PD + benefits, commensurate with experience.
- **Additional Benefits**:_You will have access to a range of benefits through our partnership with Employment Hero, including:

- Employee Assistance Program (EAP):

- Learning Platform Plus: Access to a comprehensive online learning platform with thousands of on-demand courses to support your professional development.
- Exclusive offers and discounts on various products and services, helping you save on everyday expenses.

**Why Join Therapywell?**
- Be part of a supportive and inclusive team dedicated to making a positive impact on individuals' lives.
- Opportunities for professional growth and development in client care and administration.
- Engage in a dynamic work environment where your contributions are recognised and valued.

**How To Apply**

Applications will be reviewed as they are received and interviews will take place concurrently.
- Therapywell is an equal-opportunity employer committed to fostering an inclusive environment where everyone feels welcome, valued, and supported._

**Job Types**: Part-time, Permanent

Pay: $27.00 - $29.00 per hour

Expected hours: 25 per week

Application Question(s):

- Are you avilable to work from 7:30am to 5:00pm on Thursdays and Fridays, and a third day which can fit in with your availability (up to 25 hours per week)
- If successful, do you agree to obtain a satisfactory Police Clearance Certificate, Working with Childrens Blue Card and NDIS Worker Screening Check before commencing in the role?

Work Authorisation:

- Australia (required)

Work Location: In person