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Account Coordinator

2 weeks ago

Adelaide Region SA, Australia Detmold Group Full time

Join a Market Leading Global Business
- Dynamic Team with a Passion for Excellence in Customer Service
- Work with Iconic Brands

**About our Organisation**
The Detmold Group is a family-owned and operated global business, partnering with some of the world’s largest and most iconic food and retail brands to create world-class packaging for a better tomorrow. Our business is focused on making a positive impact for our people, our partners and our planet whilst keeping our customers at the core of everything we do. Relentlessly looking for ways to improve on quality, service, and efficiency, we are driven to improve the way the world experiences packaging.
**About our Opportunity**
Our team is focused on success and enjoy what they do We’re looking for people with a passion for delivering excellence in customer service who are focused, organised, and proactive, to join our team, based in Adelaide, South Australia. This role provides key support for the Global Brands business and requires working in close collaboration with the Business Managers, as well as Group Supply Chain & Logistics, to deliver on customer service priorities and business objectives.
**Your key responsibilities will include**:

- Ensuring ordering and forecasting requirements are completed accurately, and container tracking and customer stock reporting is done on a timely basis
- Coordinating internal and external stakeholders, to ensure accurate on time delivery of goods
- Proactively addressing customer concerns and requests, managing the credit claims process efficiently, and developing solutions that demonstrate the Detpak promise of delivering quality, value, and service
- Providing superior customer service to new and existing accounts, developing significant relationships with key customers
- Coordinating inventory management

You will have previous experience in a similar role with a focus on delivering excellence in service within a fast-paced environment. Your customer-focused approach and ability to process orders with a high level of accuracy in a timely manner will ensure your success.
**In particular, you will demonstrate**:

- A passion for customer service and business success
- A high-level of attention to detail
- Resilience and ability to manage to tight timeframes
- Prioritisation / Time management and organisational skills
- Problem solving ability

This is a great opportunity to join a global company. We offer a supportive team environment with genuine development and career-growth opportunities.
**What's In It for You?**
- Recognised Employer of Choice by the Australian Business Awards (ABA)
- A flexible working environment - we acknowledge the mutual benefit of flexible working arrangements
- Market competitive remuneration reviewed regularly
- A commitment to your ongoing professional development through training and career-growth opportunities
- A Company that is committed to corporate social responsibility - through supporting local communities and charities, and our commitment to sustainable and ethical sourcing
- A holistic and comprehensive health and wellbeing program so our people feel supported to be at their best
- Other benefits include: An active social club, Free Flu Vaccinations, Free onsite Parking and Regular Celebrations of Success

Employee safety is our priority, and we want our people to be **100% SAFE.**

**Job Types**: Full-time, Permanent