Aps6 Complex Case Manager

2 weeks ago

Adelaide Region SA, Australia Department of Veterans' Affairs Full time

Salary Range:$91,239 - $103,605 + Attractive Superannuation
- Contact Officer; Chris Bakis on (02) 9213 7232

The Department of Veterans’ Affairs Client Support Program (CSP) encompasses a range of services and programs to provide support for veterans and their families. It is focused on supporting clients with identified vulnerability and complexity factors who require assistance in navigating the DVA systems to achieve and maintain wellbeing. Most of the services delivered under the aegis of the CSP are telephonic, however there may be opportunities for face to face service delivery on occasion.

The duties of the Complex Case Manager is to provide specialised, goal oriented case management aimed at streamlining communication between the Department, external stakeholders (including community based case worker, treating health professionals, Ex Service Organisations and advocates) and clients who require an additional level of support.

**Duties**
- Provide a primary point of contact to manage clients and/or coordinate access to services for clients allocated through the intake system.
- Assist clients to access the required information and support services for their psychological and physical health, and medical needs.
- Develop risk management plans for, and strategies to, assist clients identified as being at risk and/or with complex multiple needs.
- Escalate high risk and high profile issues through EL1 Senior Clinicians and/or EL1 Assistant Directors to senior leadership.
- Liaise with internal stakeholders across all DVA business areas to build strong relationships and streamline access to benefits and services for case coordinated clients identified as being at risk and/or with complex multiple needs
- Liaise with the ADF, ex-service organisations, community groups, and service providers to facilitate service provision to case coordinated clients identified as being at risk and/or with complex multiple needs and encourage informal support networks.
- Link clients, and where appropriate their families, to health supports and services they require to manage their wellbeing.
- Undertake representational duties including group presentations to internal and external stakeholders as required.
- Provide advice and coaching support to Coordinated Client & Support Branch colleagues and other DVA staff, as required, to assist in managing challenging client presentations and risk escalations.

**Eligibility**
- Applicants must be an Australian citizen to apply.

**Notes**

A merit pool will be established that may be used to fill similar positions within the next 18 months.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

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