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Ict Applications Technical Team Lead

2 weeks ago


Gladesville, Australia Assetlink Full time

**Key Responsibilities**:

- Lead the ICT Application Development & Support function, collaborating with stakeholders to deliver efficient technical solutions.
- Cultivate a team culture of continual innovation to support seamless interaction with stakeholders and clients.
- Provide technical and people leadership, guidance, and mentorship to the Application Development & Support team.
- Identify client work practices, customize solutions using an ITSM System, and chair regular Request Prioritisation meetings.
- Produce statistics, management reports, and assist in internal documentation production.

**You will have**:

- SDLC development and delivery experience on ServiceNow (Service Portal, API Integrations, Integration Hub & MID Server)
- Proficiency in AngularJS, JavaScript, CSS, JSON, and web services.
- Experience in ServiceNow modules - ITSM, IT Operations Management, Facility Management.
- Experience with Tableau, Kronos, and Azure Datawarehouse is advantageous.
- Configuration of Service Catalogues and approval workflows.
- Building and managing SQL databases.
- Development of Functional and Technical requirements.
- Business analysis and process mapping.
- Strong analytical and problem-solving skills.
- Ability to work autonomously and deliver quality ServiceNow Solutions.
- Exceptional personnel management skills.
- Understanding of Microsoft technologies, cloud concepts, and ITSM best practices.
- Highly developed customer service skills.
- Excellent time management skills, ability to multitask in a high-volume environment.
- Strong technical documentation skills with excellent written and verbal communication.

**Qualifications and Experience**:

- Software Engineering Degree or equivalent.
- Experience leading a multi-functional technical ICT team.
- Preferably completed ServiceNow Administration & Advanced Administration course.
- Completed ITIL V3 Foundations Course.

**What we offer you**:

- Genuine career advancement opportunities
- Reward and recognition
- Supportive environment
- EAP assistance
- Attractive salary package