Information Services Officer

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.

Your Opportunity

As an Information Services Officer within TAFE Queensland Library Network, you'll work and collaborate in person and virtually with like-minded and professional Library staff across Queensland, including our Client Services, Virtual Services, Copyright and Licencing Services and Learning Services teams. You'll also work with and provide support for TAFE Queensland students, educators and other TAFE Queensland staff.

A typical day will see you providing research and referencing support, assisting students to access TAFE Queensland systems, conducting library tours and orientations, attending professional development, contributing to projects and so much more If academic libraries are your passion, we look forward to hearing from you

This position reports to the Senior Information Services Officer.

This is a Permanent, Full-Time opportunity.

The position will be based primarily at Southport Campus, however this position will be required to work across all TAFE Queensland Gold Coast libraries including Southport, Coomera and Ashmore Campuses.

Key Responsibilities

Contribute to the success of transformation and cultural change through promoting and modelling the established values of Safety First, Focusing on our Customer, Working Together, Showing Initiative, and Taking Responsibility.
Perform all library functions and duties in customer service delivery, including but not limited to, opening, closing and maintaining libraries, allocating work to library administration officers, organising and working with library collections, stocktaking and shelving.
Deliver high quality customer service to assist clients with general enquiries, loans including equipment loans, locating and accessing resources, basic reference and assignment help queries, wireless and PC technical assistance, printing, copying and scanning.
Assist TAFE students and staff with their use of e-resources, the learning management system, online systems, equipment and software relevant to teaching and learning.
Ability to adapt to, use and provide support in a range of existing and emerging technology platforms and delivery modes.
Maintain records and reports and contribute to the collection and collation of statistics.
Conduct library tours and orientations as required.
Adaptability to change within your workplace, including but not limited to tasks and library locations.
Contribute to the development and delivery of the Library Network's programs and promotional and marketing initiatives to ensure client awareness and usage of services and resources.
Contribute to innovations and projects and participate in the development, implementation and review of library policies, procedures and plans that support a culture of continuous improvement through team work.

How you will be assessed

The ideal applicant will be someone who has the following key capabilities:
Proven ability to provide quality customer information service delivery using new technology including, maintaining library information systems, problem solving technology issues and technical services.
Demonstrated skills in relevant library based information technology areas such as online systems, eresource platforms and web technologies.
Sound knowledge of library principles and practices, with the ability to undertake projects showing your use of initiative and innovation.
High level of communication and client service skills to work collaboratively with stakeholders and colleagues to achieve outstanding client service.

Mandatory Qualifications/Requirements

A Diploma of Library and Information Services or equivalent (or near completion of qualification) which allows eligibility for Library Technician membership of the Australian Library and Information Association.

Highly Desirable Requirements

High levels of ability to problem solve information technology issues across multiple devices

How to apply

A detailed resume;
A cover letter that outlines your known skills, abilities, knowledge and experience in response to the “How you will be assessed” criteria above (maximum of 2 pages in total); and
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