Aps5 Complaints Officer

19 hours ago

Geelong, Australia HAYS Full time

Federal Government | Full Time | 12 months

**Your new company**

Hays Geelong are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Geelong and Western Victoria.

I am currently partnered with a Federal Government Agency who is seeking an APS5 Complaints Officer on a full time, temporary 12 month assignment commencing ASAP.

**Your new role**

The APS5 Complaints Officer is accountable under limited supervision to undertake moderately complex to complex work. Legislation, policies, procedures, standards, methodologies and precedents guide the position as it manages and coordinates resolution of complaints and participant incidents.

Responsibilities may include but are not limited to:

- Managing complaints and participant incidents, including assessing, recording, resolving and referring as required
- Managing escalated complaints and ensuring strict deadlines are met
- Producing quality written correspondence for a range of audiences, including formal responses for the Minister
- Coordinating correspondence, briefing and reporting functions for the Complaints Team
- Supporting the Complaints Team to resolve day to day operations issues

**What you'll need to succeed**

To succeed as APS5 Complaints Officer, you will need:

- Demonstrated experience working with confronting and complex situations and information
- Case management or complaint management experience
- Experience working with delegation, legislation and policy
- An ability to deal with conflict, with an empathetic approach
- IT proficiency including MS Office and Client Record Management Systems (CRM)
- Exceptional communication, both written and verbal
- An ability to manage own workload, prioritise and remain organised

**What you'll get in return**

Through Hays, this role offers you an hourly rate of $55.24 + super and the opportunity to progress your career within this Government organisation.

Temporary and Contract workers through Hays also enjoy a wide range of benefits including:

- Weekly pay cycles
- Nominated choice of superannuation fund
- Online timesheet submission and approval
- No hidden costs or payroll deductions for our services
- No invoicing required for Pty Ltd holders
- Regular contact with Geelong based consultants throughout the duration of your assignment

**What you need to do now**

***

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Brittany Hall - Senior Recruitment Consultant

**LHS 297508** #2760674

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