Aimbig - Administrative & Participant Support

2 weeks ago

Toowoomba, Australia Arriba Group Pty Ltd Full time

**Introduction**: About us At AimBig, we’re an employment services provider who’s bigger than employment. This means we support people to secure, maintain and thrive in meaningful work, and businesses of all sizes to recruit a valuable and diverse workforce. **Description**: About the Role The purpose of the role is to be the first point of contact for Workforce Australia customers and provide administrative support to the wider Workforce Australia team in an engaging and professional manner while displaying our core company values and creating a positive work environment - Greet Workforce Australia customers in a friendly and professional manner - Answer incoming calls and direct all calls accordingly - Co-ordinate client arrivals - Respond to enquiries and resolve questions while building positive relationships - Manage all aspects of the reception area - Manage customer referrals in a timely manner - Manage the activation of new customer referrals in a timely manner - Manage, develop and support team schedules including caseload distribution - Adhere to customer compliance framework - Clear understanding of the organisational structure, teams, roles, and responsibilities - Ability to build strong working relationships to achieve success - Partners with the team to achieve shared outcomes **Benefits of working with us**: - Competitive salary on offer + super + bonuses - 4 additional "You Days" per year - 1 additional day off a year to spend with your furry friend known as "Paws Leave" - Phone, Laptop, and cloud-based platform - $1000 professional development education allowances - National footprint - Growing within a connected, supportive workplace that values people first **Skills and Experiences**: About You - You are a passionate and driven individual, who thrives in a high-performance culture - Excellent verbal and written communication - Compliance and quality focused - Ability to build strong working relationships - Proactively undertakes professional development to upskill and reskill and reskill as required - A resilient attitude with the ability to adapt - Strong communication skills - A team player - Valid driver's license - Please note: Mandatory COVID-19 vaccinations may be required for this position, in accordance with relevant Public Health Orders across all States and Territories. In these circumstances, evidence of vaccination will be required prior to an offer of employment. Next steps We put people first. Let’s create the future together.

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